# Moving app from one account/email to another account/email (GlideApps) **URL:** \ **Category:** Ask for Help\ **Created:** [May 29, 2022, 9:29pm UTC](https://community.glideapps.com/t/moving-app-from-one-account-email-to-another-account-email-glideapps/42509 "2022-05-29T21:29:38Z")\ **Posts on this page:** 11\ **Page:** 2
**Author:** ![SantiagoPerez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/santiagoperez/32/16807_2.png) [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)\ **Post date:** [May 30, 2022, 11:57am UTC](https://community.glideapps.com/t/moving-app-from-one-account-email-to-another-account-email-glideapps/42509/21 "2022-05-30T11:57:58Z")
If either your App is Pro or your Team is, the App will not show the copy setting. If this not the the case, please submit a ticket so we can take a look. [https://glide-help.zendesk.com/hc/en-us/requests/new](https://glide-help.zendesk.com/hc/en-us/requests/new) ---
**Author:** ![Pierre\_de\_Man](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pierre_de_man/32/34925_2.png) [@Pierre\_de\_Man](https://community.glideapps.com/u/Pierre_de_Man)\ **Post date:** [May 30, 2022, 12:00pm UTC](https://community.glideapps.com/t/moving-app-from-one-account-email-to-another-account-email-glideapps/42509/22 "2022-05-30T12:00:19Z")
Okay. Please then also mention this in the documentation. This can save a lot of trouble. 🙂 ---
**Author:** ![Pierre\_de\_Man](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pierre_de_man/32/34925_2.png) [@Pierre\_de\_Man](https://community.glideapps.com/u/Pierre_de_Man)\ **Post date:** [May 30, 2022, 12:26pm UTC](https://community.glideapps.com/t/moving-app-from-one-account-email-to-another-account-email-glideapps/42509/23 "2022-05-30T12:26:12Z")
I have submitted a support ticket ---
**Author:** ![zineddine](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/zineddine/32/43340_2.png) [@zineddine](https://community.glideapps.com/u/zineddine)\ **Post date:** [May 31, 2022, 7:07pm UTC](https://community.glideapps.com/t/moving-app-from-one-account-email-to-another-account-email-glideapps/42509/24 "2022-05-31T19:07:43Z")
hi, any solution for this? thank you ---
**Author:** ![Pierre\_de\_Man](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pierre_de_man/32/34925_2.png) [@Pierre\_de\_Man](https://community.glideapps.com/u/Pierre_de_Man)\ **Post date:** [May 31, 2022, 8:57pm UTC](https://community.glideapps.com/t/moving-app-from-one-account-email-to-another-account-email-glideapps/42509/25 "2022-05-31T20:57:13Z")
No. I had submitted a support ticket. This was escalated to their support team. When there is a solution, I will post it here. 🙂 ---
**Author:** ![zineddine](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/zineddine/32/43340_2.png) [@zineddine](https://community.glideapps.com/u/zineddine)\ **Post date:** [May 31, 2022, 8:59pm UTC](https://community.glideapps.com/t/moving-app-from-one-account-email-to-another-account-email-glideapps/42509/26 "2022-05-31T20:59:55Z")
> [@Pierre\_de\_Man](#): > > I had submitted a support ticket. I had submitted a support ticket too, hope there is a solution thank you ---
**Author:** ![zineddine](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/zineddine/32/43340_2.png) [@zineddine](https://community.glideapps.com/u/zineddine)\ **Post date:** [June 3, 2022, 11:07am UTC](https://community.glideapps.com/t/moving-app-from-one-account-email-to-another-account-email-glideapps/42509/27 "2022-06-03T11:07:50Z")
any idea ? ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/2/42603fb580a9fdf8502415e77597563c5448e975.png) ---
**Author:** ![Pierre\_de\_Man](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pierre_de_man/32/34925_2.png) [@Pierre\_de\_Man](https://community.glideapps.com/u/Pierre_de_Man)\ **Post date:** [June 3, 2022, 11:59am UTC](https://community.glideapps.com/t/moving-app-from-one-account-email-to-another-account-email-glideapps/42509/28 "2022-06-03T11:59:23Z")
No idea. Maybe try to log out, close the browser/tab, open a new tab/browser, and log in again. You can log out, by going to the bottom of the screen. On the left side you should see your user and right from it you should see three dots. Click on it and choose log out. Hope this helps. ---
**Author:** ![Pierre\_de\_Man](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pierre_de_man/32/34925_2.png) [@Pierre\_de\_Man](https://community.glideapps.com/u/Pierre_de_Man)\ **Post date:** [June 3, 2022, 12:00pm UTC](https://community.glideapps.com/t/moving-app-from-one-account-email-to-another-account-email-glideapps/42509/29 "2022-06-03T12:00:24Z")
From the tech team, I heard that it is on hold, for the moment. So, no idea when they will work on it. I hope it will be soon. 🙂 ---
**Author:** ![Pierre\_de\_Man](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pierre_de_man/32/34925_2.png) [@Pierre\_de\_Man](https://community.glideapps.com/u/Pierre_de_Man)\ **Post date:** [June 9, 2022, 6:24pm UTC](https://community.glideapps.com/t/moving-app-from-one-account-email-to-another-account-email-glideapps/42509/30 "2022-06-09T18:24:20Z")
Hi, I had just gotten a reply from Glide and it looks like the problem is solved. I just did a quick test and it looks like it is working, I can see the option now. Hope it now also works for you 🙂 ---
**Author:** ![zineddine](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/zineddine/32/43340_2.png) [@zineddine](https://community.glideapps.com/u/zineddine)\ **Post date:** [June 10, 2022, 9:12am UTC](https://community.glideapps.com/t/moving-app-from-one-account-email-to-another-account-email-glideapps/42509/31 "2022-06-10T09:12:18Z")
hi, yes it looks like it is working for me too, i will test the option and keep you informed thanks for your reply [Previous page](https://community.glideapps.com/t/moving-app-from-one-account-email-to-another-account-email-glideapps/42509.md?page=1)