# Mouse Scrolling Problem **URL:** \ **Category:** Report a Bug\ **Created:** [January 12, 2021, 6:00am UTC](https://community.glideapps.com/t/mouse-scrolling-problem/21063 "2021-01-12T06:00:37Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![NikPeachey](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nikpeachey/32/19646_2.png) [@NikPeachey](https://community.glideapps.com/u/NikPeachey)\ **Post date:** [January 12, 2021, 6:00am UTC](https://community.glideapps.com/t/mouse-scrolling-problem/21063/1 "2021-01-12T06:00:38Z")
My app’s URL: I have one customer who has bought my app and says it won’t scroll on her desktop! Been through all the obvious possibilities and can’t find a fix. Any suggestions? It works fine for everyone else. Best Nik ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [January 12, 2021, 9:56am UTC](https://community.glideapps.com/t/mouse-scrolling-problem/21063/2 "2021-01-12T09:56:22Z")
Do you have a URL so we can test? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [January 12, 2021, 1:26pm UTC](https://community.glideapps.com/t/mouse-scrolling-problem/21063/3 "2021-01-12T13:26:44Z")
What operating system and browser? ---
**Author:** ![NikPeachey](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nikpeachey/32/19646_2.png) [@NikPeachey](https://community.glideapps.com/u/NikPeachey)\ **Post date:** [January 12, 2021, 2:28pm UTC](https://community.glideapps.com/t/mouse-scrolling-problem/21063/4 "2021-01-12T14:28:59Z")
They are using Windows 10 and have tried a number of different browsers including Firefox Edge and Chrome. They have the latest version. The link for the app is [https://disturbed-stew-3847.glideapp.io/](https://disturbed-stew-3847.glideapp.io/) But it’s a Pro app and needs email approval for log in. Thanks for your help N ---
**Author:** ![McJagger](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mcjagger/32/18616_2.png) [@McJagger](https://community.glideapps.com/u/McJagger)\ **Post date:** [January 12, 2021, 5:32pm UTC](https://community.glideapps.com/t/mouse-scrolling-problem/21063/5 "2021-01-12T17:32:33Z")
Have them uses the down arrow vs. the mouse scroll. ---
**Author:** ![NikPeachey](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nikpeachey/32/19646_2.png) [@NikPeachey](https://community.glideapps.com/u/NikPeachey)\ **Post date:** [January 12, 2021, 5:46pm UTC](https://community.glideapps.com/t/mouse-scrolling-problem/21063/6 "2021-01-12T17:46:00Z")
That doesn’t seem to work fro them either. I was tempted to think they didn’t know how to use the scroll on their touch pad but they got an external mouse and still couldn’t get the app to respond. I’m pretty sure it must be a problem somewhere on their computer but can’t think of anything else that it could be or how to fix it. ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [January 12, 2021, 6:05pm UTC](https://community.glideapps.com/t/mouse-scrolling-problem/21063/7 "2021-01-12T18:05:48Z")
Please have them make a video with [loom.com](http://loom.com) and send it to [support@glideapps.com](mailto:support@glideapps.com) ---
**Author:** ![MegannLock](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/megannlock/32/19680_2.png) [@MegannLock](https://community.glideapps.com/u/MegannLock)\ **Post date:** [January 12, 2021, 8:49pm UTC](https://community.glideapps.com/t/mouse-scrolling-problem/21063/8 "2021-01-12T20:49:41Z")
Is your app utilizing the desktop/tablet mode? If not, you may want to ensure their cursor is hovering directly over the app itself (not gray area to the side where QR code is). I often see this come up with my user group. I checked the “open in desktop/tablet mode by default” setting under “Appearance”, and that curbed a lot of the questions we used to get about why their mouse wouldn’t work lol.