# Meu team desapareceu **URL:** \ **Category:** Report a Bug\ **Created:** [August 3, 2023, 8:14pm UTC](https://community.glideapps.com/t/meu-team-desapareceu/64677 "2023-08-03T20:14:20Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![wendel\_ferreira](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/wendel_ferreira/32/19580_2.png) [@wendel\_ferreira](https://community.glideapps.com/u/wendel_ferreira)\ **Post date:** [August 3, 2023, 8:14pm UTC](https://community.glideapps.com/t/meu-team-desapareceu/64677/1 "2023-08-03T20:14:20Z")
hoje me deparei com um bug, que na minha area de produção, não esta aparecendo meu plano e nem minha aba de team ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [August 4, 2023, 1:24am UTC](https://community.glideapps.com/t/meu-team-desapareceu/64677/2 "2023-08-04T01:24:03Z")
Can you give us more details and some screenshots/a video recording? ---
**Author:** ![wendel\_ferreira](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/wendel_ferreira/32/19580_2.png) [@wendel\_ferreira](https://community.glideapps.com/u/wendel_ferreira)\ **Post date:** [August 4, 2023, 2:36am UTC](https://community.glideapps.com/t/meu-team-desapareceu/64677/3 "2023-08-04T02:36:34Z")
meus aplicativos sumiram e o plano tambem era o business, preciso resover isso urgente, tem um projeto que estava finalizando para entregar ![2023-08-03](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/b/e/be1d3392949463d978d89db5061a86ebea4bd2ee.png) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [August 4, 2023, 2:45am UTC](https://community.glideapps.com/t/meu-team-desapareceu/64677/4 "2023-08-04T02:45:08Z")
Please check to make sure you’re not logging in to the wrong account. If you’re sure that you’re in the right account, was the Business plan before a trial, or did you pay for a subscription? ---
**Author:** ![wendel\_ferreira](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/wendel_ferreira/32/19580_2.png) [@wendel\_ferreira](https://community.glideapps.com/u/wendel_ferreira)\ **Post date:** [August 4, 2023, 12:52pm UTC](https://community.glideapps.com/t/meu-team-desapareceu/64677/5 "2023-08-04T12:52:56Z")
Eu ja tinha plano pro, fiz upgrade para business, so que estav aparecendo como tryal que seria os 14 dias mais não acabou esse prazo ainda, referente ao email tenho certeza que é esse, so uso ele para o glide. não acredito que perdi todos meus apps, o mais engraçado que eles estão rodando normalmente. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [August 5, 2023, 12:36am UTC](https://community.glideapps.com/t/meu-team-desapareceu/64677/6 "2023-08-05T00:36:57Z")
> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: I would suggest submitting a ticket. Please let us know how it goes.