# Message disappears from the screen (GIF)

**URL:** <https://community.glideapps.com/t/message-disappears-from-the-screen-gif/67306>\
**Category:** Ask for Help\
**Created:** [October 26, 2023, 12:18pm UTC](https://community.glideapps.com/t/message-disappears-from-the-screen-gif/67306 "2023-10-26T12:18:42Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [October 27, 2023, 12:46am UTC](https://community.glideapps.com/t/message-disappears-from-the-screen-gif/67306/2 "2023-10-27T00:46:10Z")

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> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link:

Please submit a ticket with the video above. Thank you!

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_[View the full topic](https://community.glideapps.com/t/message-disappears-from-the-screen-gif/67306)._