# Members having trouble logging in

**URL:** <https://community.glideapps.com/t/members-having-trouble-logging-in/17527>\
**Category:** Ask for Help\
**Created:** [October 23, 2020, 9:18pm UTC](https://community.glideapps.com/t/members-having-trouble-logging-in/17527 "2020-10-23T21:18:49Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Woody](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/woody/32/2768_2.png) [@Woody](https://community.glideapps.com/u/Woody)\
**Post date:** [October 23, 2020, 9:18pm UTC](https://community.glideapps.com/t/members-having-trouble-logging-in/17527/1 "2020-10-23T21:18:49Z")

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I’ve been notified that some members of my app cant log in it say this email doesn’t have access and its all correct in the sheet! anyone else having issues?

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [October 23, 2020, 9:51pm UTC](https://community.glideapps.com/t/members-having-trouble-logging-in/17527/2 "2020-10-23T21:51:42Z")

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Do you have a whitelist app?

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**Author:** ![Woody](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/woody/32/2768_2.png) [@Woody](https://community.glideapps.com/u/Woody)\
**Post date:** [October 23, 2020, 9:52pm UTC](https://community.glideapps.com/t/members-having-trouble-logging-in/17527/3 "2020-10-23T21:52:36Z")

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yes it is

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [October 23, 2020, 9:54pm UTC](https://community.glideapps.com/t/members-having-trouble-logging-in/17527/4 "2020-10-23T21:54:17Z")

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Not sure what the problem is, but I would check if there are leading or trailing spaces in any of the emails inside the whitelist sheet, and make sure people are logging in using the exact email they’re having in the whitelist.

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**Author:** ![Woody](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/woody/32/2768_2.png) [@Woody](https://community.glideapps.com/u/Woody)\
**Post date:** [October 23, 2020, 9:56pm UTC](https://community.glideapps.com/t/members-having-trouble-logging-in/17527/5 "2020-10-23T21:56:16Z")

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its been working fine for all issue just started today with a number of complaints and yet i logged out and back in ok i alsocheck there sheets and all is good there

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**Author:** ![Woody](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/woody/32/2768_2.png) [@Woody](https://community.glideapps.com/u/Woody)\
**Post date:** [October 24, 2020, 1:20am UTC](https://community.glideapps.com/t/members-having-trouble-logging-in/17527/6 "2020-10-24T01:20:47Z")

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hmm some still having trouble login in… i haven’t change anything and all was working fine still puzzled???

my setting is Limit access by email

same as it has been since i created it

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<div class="post-metadata">

**Author:** ![Woody](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/woody/32/2768_2.png) [@Woody](https://community.glideapps.com/u/Woody)\
**Post date:** [October 24, 2020, 2:22pm UTC](https://community.glideapps.com/t/members-having-trouble-logging-in/17527/7 "2020-10-24T14:22:53Z")

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hmm seem to have been a error in my app sheet why it happen i don’t know but i got it working now !!!