# Marketplace template download not working

**URL:** <https://community.glideapps.com/t/marketplace-template-download-not-working/4213>\
**Category:** Report a Bug\
**Created:** [February 3, 2020, 12:58am UTC](https://community.glideapps.com/t/marketplace-template-download-not-working/4213 "2020-02-03T00:58:39Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![mattkohn2220](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mattkohn2220/32/3181_2.png) [@mattkohn2220](https://community.glideapps.com/u/mattkohn2220)\
**Post date:** [February 3, 2020, 12:58am UTC](https://community.glideapps.com/t/marketplace-template-download-not-working/4213/1 "2020-02-03T00:58:39Z")

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hey i just purchased a paid template for the marketplace and download link did not work… Paid via Paddle here: [https://marketplace.glideapp.io/](https://marketplace.glideapp.io/)

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**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [February 3, 2020, 1:15am UTC](https://community.glideapps.com/t/marketplace-template-download-not-working/4213/2 "2020-02-03T01:15:34Z")

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Who did you buy it from? We don’t sell with Paddle.

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**Author:** ![mattkohn2220](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mattkohn2220/32/3181_2.png) [@mattkohn2220](https://community.glideapps.com/u/mattkohn2220)\
**Post date:** [February 3, 2020, 1:30am UTC](https://community.glideapps.com/t/marketplace-template-download-not-working/4213/3 "2020-02-03T01:30:02Z")

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from here [https://marketplace.glideapp.io/](https://marketplace.glideapp.io/)

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**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [February 3, 2020, 1:36am UTC](https://community.glideapps.com/t/marketplace-template-download-not-working/4213/4 "2020-02-03T01:36:58Z")

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What email address is listed on your Paddle receipt? Can you please email them?

@mrbromley your name is on the app mentioned.

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**Author:** ![mattkohn2220](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mattkohn2220/32/3181_2.png) [@mattkohn2220](https://community.glideapps.com/u/mattkohn2220)\
**Post date:** [February 3, 2020, 2:33pm UTC](https://community.glideapps.com/t/marketplace-template-download-not-working/4213/5 "2020-02-03T14:33:43Z")

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I talked to them to handle it, @Mrbromley got back to me, cheers