# 🚨 Major Incident: Apps failing to load

**URL:** <https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078>\
**Category:** Ask for Help\
**Created:** [May 13, 2020, 7:43pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078 "2020-05-13T19:43:22Z")\
**Posts on this page:** 8\
**Page:** 3

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [December 29, 2020, 2:06am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/41 "2020-12-29T02:06:50Z")

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> [@Erin](#):
>
> Hi Mark, when do you estimate you will have this resolved? I have hundreds of customer service emails to deal with and need to give them an ETA.

😱

What’s the weather like outside? Might be a good time to disappear and go golfing 🤣

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**Author:** ![Michael\_Trimboli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/michael_trimboli/32/2601_2.png) [@Michael\_Trimboli](https://community.glideapps.com/u/Michael_Trimboli)\
**Post date:** [December 29, 2020, 2:21am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/42 "2020-12-29T02:21:41Z")

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When logging in through web browser getting these two errors:

Could not getOAuth2TokensForGoogleSheets: undefined  
Could not getAccessTokenForCurrentFirebaseUser

My user on the App are getting:  
Error could not handle the request.

Hope this helps with your investigation.

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**Author:** ![\_ffwpu](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/_ffwpu/32/16380_2.png) [@\_ffwpu](https://community.glideapps.com/u/_ffwpu)\
**Post date:** [December 29, 2020, 2:25am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/43 "2020-12-29T02:25:23Z")

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Has this happened before?

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**Author:** ![Wiz.Wazeer](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/wiz.wazeer/32/72423_2.png) [@Wiz.Wazeer](https://community.glideapps.com/u/Wiz.Wazeer)\
**Post date:** [December 29, 2020, 3:08am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/44 "2020-12-29T03:08:04Z")

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Don’t touch anything for now…they will return once everything is back to normal

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**Author:** ![Lucas\_Pires](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lucas_pires/32/64863_2.png) [@Lucas\_Pires](https://community.glideapps.com/u/Lucas_Pires)\
**Post date:** [December 29, 2020, 3:36am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/45 "2020-12-29T03:36:41Z")

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> [@rotating\_light Glide is down](https://community.glideapps.com/t/glide-is-down/20421/4):
>
> What I suggest to you Glider is to have, literally, an email spreadsheet containing all your customers / partners, and do as I did. Put everyone in blind carbon copy (cco) and send a simple message but warning, so that they feel a little more relaxed and avoid future problems.

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**Author:** ![Erin](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/erin/32/10566_2.png) [@Erin](https://community.glideapps.com/u/Erin)\
**Post date:** [December 29, 2020, 4:18am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/46 "2020-12-29T04:18:10Z")

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Hi Mark,

Can your team update everyone please again on when the ETA is on the fix? It’s been over two hours since your last update?

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**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [December 29, 2020, 4:19am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/47 "2020-12-29T04:19:40Z")

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@Erin we are updating here: [🚨 Glide is down](https://community.glideapps.com/t/glide-is-down/20421/5)

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**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\
**Post date:** [December 29, 2020, 4:19am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/48 "2020-12-29T04:19:57Z")

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Closed on December 29, 2020, 4:19am UTC



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