# 🚨 Major Incident: Apps failing to load **URL:** \ **Category:** Ask for Help\ **Created:** [May 13, 2020, 7:43pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078 "2020-05-13T19:43:22Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Robert\_Petitto](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/robert_petitto/32/25193_2.png) [@Robert\_Petitto](https://community.glideapps.com/u/Robert_Petitto)\ **Post date:** [May 13, 2020, 10:37pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/21 "2020-05-13T22:37:47Z")
You guys are the best! ---
**Author:** ![JWazar](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jwazar/32/1178_2.png) [@JWazar](https://community.glideapps.com/u/JWazar)\ **Post date:** [May 13, 2020, 10:55pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/22 "2020-05-13T22:55:13Z")
I am impressed not only by the resolution to the situation but ALSO the level of customer service through out. That ride could have been a LOT scarier, been-there-done-that on several other services. Truly a cut above the rest! ---
**Author:** ![Gliderrr](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gliderrr/32/5215_2.png) [@Gliderrr](https://community.glideapps.com/u/Gliderrr)\ **Post date:** [May 14, 2020, 2:15am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/23 "2020-05-14T02:15:53Z")
+1 for the whole Glide team. That was some smooth incident control. ---
**Author:** ![ray\_d](https://avatars.discourse-cdn.com/v4/letter/r/ea5d25/32.png) [@ray\_d](https://community.glideapps.com/u/ray_d)\ **Post date:** [December 29, 2020, 1:10am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/24 "2020-12-29T01:10:12Z")
Glide down again? Got the message a few times now `Error: could not handle the request` ---
**Author:** ![kabookie](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kabookie/32/10994_2.png) [@kabookie](https://community.glideapps.com/u/kabookie)\ **Post date:** [December 29, 2020, 1:16am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/25 "2020-12-29T01:16:12Z")
Me too - and I am scheduled to demo this app on a zoom in 45 minutes - help! They look okay on my laptop in Chrome but I can’t even send the link to my phone without getting an error ---
**Author:** ![Pablo\_books](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pablo_books/32/2110_2.png) [@Pablo\_books](https://community.glideapps.com/u/Pablo_books)\ **Post date:** [December 29, 2020, 1:16am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/26 "2020-12-29T01:16:51Z")
Oh ~~shit~~ sheet, happening to me too 😬 ---
**Author:** ![kabookie](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kabookie/32/10994_2.png) [@kabookie](https://community.glideapps.com/u/kabookie)\ **Post date:** [December 29, 2020, 1:17am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/27 "2020-12-29T01:17:47Z")
![X39_Stem_Cell_Patches_·Glide·_Create_Apps_from_Google_Sheets](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/b/0bb748149f0996538a5bcf6ec70326eefae01a8c.png) ---
**Author:** ![Pablo\_books](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pablo_books/32/2110_2.png) [@Pablo\_books](https://community.glideapps.com/u/Pablo_books)\ **Post date:** [December 29, 2020, 1:21am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/28 "2020-12-29T01:21:10Z")
The status page is absulote baloney. It NEVER works. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/b/ab74e0b6724c28bfc3059337a604aafca46157a6.png) ---
**Author:** ![kyleheney](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kyleheney/32/41173_2.png) [@kyleheney](https://community.glideapps.com/u/kyleheney)\ **Post date:** [December 29, 2020, 1:23am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/29 "2020-12-29T01:23:03Z")
Definitely something up. I can load my apps in the builder, but no users show up in the Preview As. Seems like the connection with Google needs a reboot! ---
**Author:** ![Pablo\_books](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pablo_books/32/2110_2.png) [@Pablo\_books](https://community.glideapps.com/u/Pablo_books)\ **Post date:** [December 29, 2020, 1:24am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/30 "2020-12-29T01:24:23Z")
Ohhhh crap ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/7/e7ceb1533782540edfdcb19e067db635cf83257b.png) ---
**Author:** ![a.manda](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/a.manda/32/32645_2.png) [@a.manda](https://community.glideapps.com/u/a.manda)\ **Post date:** [December 29, 2020, 1:26am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/31 "2020-12-29T01:26:54Z")
Same same, happened while I was working on mine about 30 minutes ago, was waiting to see if it would resolve. I can work inside the data editor but that’s all I can access - also my Glide-owned sheet of user profiles is now completely empty - same on all my back-up copies. ---
**Author:** ![Pablo\_books](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/pablo_books/32/2110_2.png) [@Pablo\_books](https://community.glideapps.com/u/Pablo_books)\ **Post date:** [December 29, 2020, 1:28am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/32 "2020-12-29T01:28:17Z")
All I want is for someone in the glide team to tell me everything is going to be ok 😭 🤣 ---
**Author:** ![kabookie](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kabookie/32/10994_2.png) [@kabookie](https://community.glideapps.com/u/kabookie)\ **Post date:** [December 29, 2020, 1:29am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/33 "2020-12-29T01:29:46Z")
Is there a better way to notify support other than us commenting here? Does anyone have an inside connection? @david? @JackVaughan? ---
**Author:** ![Lucas\_Pires](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lucas_pires/32/64863_2.png) [@Lucas\_Pires](https://community.glideapps.com/u/Lucas_Pires)\ **Post date:** [December 29, 2020, 1:31am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/34 "2020-12-29T01:31:28Z")
I checked google status and it’s everything ok ---
**Author:** ![Mark](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mark/32/125_2.png) [@Mark](https://community.glideapps.com/u/Mark)\ **Post date:** [December 29, 2020, 1:34am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/35 "2020-12-29T01:34:48Z")
We are aware of the outage and working on it. We apologize. ---
**Author:** ![Mark](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mark/32/125_2.png) [@Mark](https://community.glideapps.com/u/Mark)\ **Post date:** [December 29, 2020, 1:35am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/36 "2020-12-29T01:35:46Z")
Pinned globally on December 29, 2020, 1:35am UTC ---
**Author:** ![grumo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/grumo/32/34786_2.png) [@grumo](https://community.glideapps.com/u/grumo)\ **Post date:** [December 29, 2020, 1:42am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/37 "2020-12-29T01:42:49Z")
All my User-Specific values are gone. Anyone experiencing the same problem? ---
**Author:** ![Erin](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/erin/32/10566_2.png) [@Erin](https://community.glideapps.com/u/Erin)\ **Post date:** [December 29, 2020, 1:43am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/38 "2020-12-29T01:43:42Z")
Hi Mark, when do you estimate you will have this resolved? I have hundreds of customer service emails to deal with and need to give them an ETA. ---
**Author:** ![Mark](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mark/32/125_2.png) [@Mark](https://community.glideapps.com/u/Mark)\ **Post date:** [December 29, 2020, 1:58am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/39 "2020-12-29T01:58:40Z")
I hope within an hour, but it might be longer. ---
**Author:** ![StephanGarcia](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/stephangarcia/32/10889_2.png) [@StephanGarcia](https://community.glideapps.com/u/StephanGarcia)\ **Post date:** [December 29, 2020, 2:06am UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/40 "2020-12-29T02:06:24Z")
![Captura de Tela 2020-12-28 às 23.04.25](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/a/ea535098cc5822919f96943c0e1104cd3ae0838e.jpeg) We have literally thousand of users waiting for. We hope you can fix quickly! [Previous page](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078.md?page=1) [Next page](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078.md?page=3)