# 🚨 Major Incident: Apps failing to load **URL:** \ **Category:** Ask for Help\ **Created:** [May 13, 2020, 7:43pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078 "2020-05-13T19:43:22Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [May 13, 2020, 7:43pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/1 "2020-05-13T19:43:22Z")
# Glide apps are generally failing to load, we’re looking into it now. [View status updates](https://status.glideapps.com/incidents/12995) ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/4/4cd4b9e8ff89f5d789e93e2fe93b53ea85732ac2.jpeg) ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [May 13, 2020, 7:43pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/2 "2020-05-13T19:43:38Z")
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**Author:** ![Gliderrr](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gliderrr/32/5215_2.png) [@Gliderrr](https://community.glideapps.com/u/Gliderrr)\ **Post date:** [May 13, 2020, 7:50pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/3 "2020-05-13T19:50:37Z")
Yep, for about 15-20 min been getting the message: " Oh sheet! Glide could not reload the sheet" Some Glide Data Editor tables are blank. The actual Google Sheets are intact. Good luck on resolving the issue lads! ---
**Author:** ![AntonioSanchez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/antoniosanchez/32/6661_2.png) [@AntonioSanchez](https://community.glideapps.com/u/AntonioSanchez)\ **Post date:** [May 13, 2020, 7:51pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/4 "2020-05-13T19:51:19Z")
I was searching here in the community for other people who had the same problem. ---
**Author:** ![Christophe\_HK](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/christophe_hk/32/4161_2.png) [@Christophe\_HK](https://community.glideapps.com/u/Christophe_HK)\ **Post date:** [May 13, 2020, 7:54pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/5 "2020-05-13T19:54:03Z")
All of my apps are down excepted one I don’t succeed in getting down, despite lot of kill / start : [https://toujoursdebout06.smapp.io](https://toujoursdebout06.smapp.io), if it can help. Don’t know why this one is not down as all others, maybe because I updated it less than 1 hour ago? ---
**Author:** ![Naos\_Wilbrink](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/naos_wilbrink/32/769_2.png) [@Naos\_Wilbrink](https://community.glideapps.com/u/Naos_Wilbrink)\ **Post date:** [May 13, 2020, 7:54pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/6 "2020-05-13T19:54:48Z")
Server is getting too busy. http response 429 ![Screenshot 2020-05-13 at 21.52.17](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/7/79b8d07f37aa66a14c3b74cb548fc73ed62d3fbe.png) ---
**Author:** ![AntonioSanchez](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/antoniosanchez/32/6661_2.png) [@AntonioSanchez](https://community.glideapps.com/u/AntonioSanchez)\ **Post date:** [May 13, 2020, 7:59pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/7 "2020-05-13T19:59:37Z")
I just managed to log in again, if helps ---
**Author:** ![eltintero](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/eltintero/32/76520_2.png) [@eltintero](https://community.glideapps.com/u/eltintero)\ **Post date:** [May 13, 2020, 8:01pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/8 "2020-05-13T20:01:23Z")
Likewise. Out of 3 tries, I logged in once. But it has been unstable since this morning ![theclass](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/9/9da5f497af383578d996896a56f59a6eb891103b.jpeg) ---
**Author:** ![Christophe\_HK](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/christophe_hk/32/4161_2.png) [@Christophe\_HK](https://community.glideapps.com/u/Christophe_HK)\ **Post date:** [May 13, 2020, 8:01pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/9 "2020-05-13T20:01:50Z")
@david and @mark, I noticed an interesting. My app which is still working, suffers from a connection problem. It’s a public app, but if I want to post a comment or to put an item in my favorites, I can’t connect using my email to get the pin, I get the “unauthorized email” message : ![Screenshot_20200513_215728_com.android.chrome](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/a/a81f40fa5a920e5154f00752a3915669b0a301a6.jpeg) This app is public, so glide should not look for any authorization in the sheet, right? But it did it. Weird… You can use the app for your investigation of needed, and let me know if I can help at my level with the app. ---
**Author:** ![Naos\_Wilbrink](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/naos_wilbrink/32/769_2.png) [@Naos\_Wilbrink](https://community.glideapps.com/u/Naos_Wilbrink)\ **Post date:** [May 13, 2020, 8:03pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/10 "2020-05-13T20:03:37Z")
I’ve had that happen since yesterday with one specific user. At the same time I’m just got some errors loading my sheet in Google apps. Maybe Google is experiencing some glitches? ---
**Author:** ![mrt224](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mrt224/32/490_2.png) [@mrt224](https://community.glideapps.com/u/mrt224)\ **Post date:** [May 13, 2020, 8:12pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/11 "2020-05-13T20:12:49Z")
Having trouble with re-loading my google sheet too. ---
**Author:** ![John\_Cabrera](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/john_cabrera/32/2066_2.png) [@John\_Cabrera](https://community.glideapps.com/u/John_Cabrera)\ **Post date:** [May 13, 2020, 8:13pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/12 "2020-05-13T20:13:43Z")
Same ---
**Author:** ![JWazar](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jwazar/32/1178_2.png) [@JWazar](https://community.glideapps.com/u/JWazar)\ **Post date:** [May 13, 2020, 8:23pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/13 "2020-05-13T20:23:55Z")
Same; users have been reporting back that they have been able to log back in slowly. However, the app does not seem to be updating from the google sheet anymore. … sounds like a related issue? ---
**Author:** ![John\_Cabrera](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/john_cabrera/32/2066_2.png) [@John\_Cabrera](https://community.glideapps.com/u/John_Cabrera)\ **Post date:** [May 13, 2020, 8:26pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/14 "2020-05-13T20:26:48Z")
Yeah, my app is fine for those who have it installed and are logged in. But it’s not pulling from the sheets, and my guess is it’s not sending to the sheet either. Although, I haven’t tested that to be sure, ---
**Author:** ![Gliderrr](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gliderrr/32/5215_2.png) [@Gliderrr](https://community.glideapps.com/u/Gliderrr)\ **Post date:** [May 13, 2020, 8:27pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/15 "2020-05-13T20:27:42Z")
Fellow Gliders, Take this opportunity to stretch, go for a walk, make a cup of tea. Just set the status notifications here and you’re good to go: [https://status.glideapps.com](https://status.glideapps.com) ---
**Author:** ![JWazar](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jwazar/32/1178_2.png) [@JWazar](https://community.glideapps.com/u/JWazar)\ **Post date:** [May 13, 2020, 8:31pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/16 "2020-05-13T20:31:25Z")
I can see new records are going into the app, just not updating in the app interface ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [May 13, 2020, 8:33pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/17 "2020-05-13T20:33:25Z")
---
**Author:** ![John\_Cabrera](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/john_cabrera/32/2066_2.png) [@John\_Cabrera](https://community.glideapps.com/u/John_Cabrera)\ **Post date:** [May 13, 2020, 8:51pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/18 "2020-05-13T20:51:23Z")
That’s better than me. My app won’t pull in my sheet at all. I’ll wait a bit longer and see if it’s resolved as the devs continue their work. ---
**Author:** ![John\_Cabrera](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/john_cabrera/32/2066_2.png) [@John\_Cabrera](https://community.glideapps.com/u/John_Cabrera)\ **Post date:** [May 13, 2020, 8:55pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/19 "2020-05-13T20:55:30Z")
No. Actually, scratch that. My app is officially down with the “Error: could not handle the request”. They deescalated the issue as they identified it as a problem with one of their third party products. The status page says that the third party fixed it, but I guess it’s failed again. Looks like Glide is trying to keep that product from doing this at all… so hopefully that fix comes today. ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [May 13, 2020, 10:32pm UTC](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078/20 "2020-05-13T22:32:00Z")
Everything should be back to normal (as of a couple of hours ago). [Next page](https://community.glideapps.com/t/major-incident-apps-failing-to-load/9078.md?page=2)