# Login issue **URL:** \ **Category:** Report a Bug\ **Created:** [January 27, 2020, 3:48pm UTC](https://community.glideapps.com/t/login-issue/4015 "2020-01-27T15:48:55Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![DAG](https://avatars.discourse-cdn.com/v4/letter/d/6f9a4e/32.png) [@DAG](https://community.glideapps.com/u/DAG)\ **Post date:** [January 27, 2020, 3:48pm UTC](https://community.glideapps.com/t/login-issue/4015/1 "2020-01-27T15:48:55Z")
Hello everybody! My app’s URL: [https://k5ip2.glide.io](https://k5ip2.glide.io) I am connecting to the app but I am facing login issues: 1. I enter the email address on the login page, I then click on “Receive a PIN code”. 2. I leave the app to go to open my mailbox. 3. I copy-paste the pin in my mailbox 4. I click again on the app 5. The app reloads and I have to fill my email address again and click again on “Receive a pin code” 6. Then, 6.a. Either I enter the code I received and it is not working 6b. OR I ask again for a new code, then the steps repeats undefinetely The screenshot below: ![Image d’iOS_1](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/b/b859da14cf90138b0b3b199a75b3098d9b8e0579.png) ![Image d’iOS_2](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/7/720de4efd035d4ad05525fe2f60139621e0f45b2.png) ![Image d’iOS_3](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/8/8fdc6680f727c5f5904bc2f657cba48982b1c562.jpeg) ![Image d’iOS_4](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/e/ef898e0279daa13f341c4b18bd92cd1560f6e753.png) ![Image d’iOS_5](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/9/934afb1b3ba2c4098442df72da9c93ba97de57b9.jpeg) ![Image d’iOS_6](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/a/a40910b8d686087195ad725768ba08a4f7bc74be.png) Did someone encounter the same issue? How can I proceed? Thank you 🙂 ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [January 27, 2020, 4:14pm UTC](https://community.glideapps.com/t/login-issue/4015/2 "2020-01-27T16:14:06Z")
I thought there used to be a button that you click if you already have a pin so you could bypass the first step in aquiring a pin. I wonder if something changed. ---
**Author:** ![Tim\_Sullivan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tim_sullivan/32/3461_2.png) [@Tim\_Sullivan](https://community.glideapps.com/u/Tim_Sullivan)\ **Post date:** [January 27, 2020, 5:22pm UTC](https://community.glideapps.com/t/login-issue/4015/3 "2020-01-27T17:22:20Z")
I went through this with a stack of users on my internal app. Sometimes you have to “activate” the button by entering a valid email. THEN instead of clicking SEND PIN, click I ALREADY HAVE PIN, and replace the email address you entered with the PIN, then click your button. This SHOULD solve your issue. BTW - I only encountered this on my whitelisted apps, I have not heard of it with my “Public with PIN” version. ---
**Author:** ![Daniel\_Sweet](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/daniel_sweet/32/15_2.png) [@Daniel\_Sweet](https://community.glideapps.com/u/Daniel_Sweet)\ **Post date:** [January 27, 2020, 6:07pm UTC](https://community.glideapps.com/t/login-issue/4015/4 "2020-01-27T18:07:47Z")
@DAG Are you using iOS 12? We’re aware of an issue on iOS 12 that could be causing this and will have a hot fix out shortly. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [January 28, 2020, 12:15am UTC](https://community.glideapps.com/t/login-issue/4015/5 "2020-01-28T00:15:31Z")
I was just trying this with my whitelisted app. I’m not seeing the ‘I Already Have pin’ option. ---
**Author:** ![Tim\_Sullivan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/tim_sullivan/32/3461_2.png) [@Tim\_Sullivan](https://community.glideapps.com/u/Tim_Sullivan)\ **Post date:** [January 28, 2020, 1:08pm UTC](https://community.glideapps.com/t/login-issue/4015/6 "2020-01-28T13:08:26Z")
It only happened for the initial log in. Once they were in, they were OK. I couldn’t recreate it on purpose, and I couldn’t identify a pattern to it either - some were Android users, and other iOS users. I guess the only REAL pattern was inexperienced device users. ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [January 28, 2020, 4:38pm UTC](https://community.glideapps.com/t/login-issue/4015/7 "2020-01-28T16:38:04Z")
We removed “I already have a pin” because people were pressing it and retrieving days or weeks-old pins from their email archives. Pins are single-use, but most app users do not understand this. ---
**Author:** ![DAG](https://avatars.discourse-cdn.com/v4/letter/d/6f9a4e/32.png) [@DAG](https://community.glideapps.com/u/DAG)\ **Post date:** [January 29, 2020, 3:50pm UTC](https://community.glideapps.com/t/login-issue/4015/8 "2020-01-29T15:50:09Z")
@david did the test with the phone of my friend and I had the problem this weekend. Is it related to the iOS version of the phone? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [January 31, 2020, 1:03am UTC](https://community.glideapps.com/t/login-issue/4015/9 "2020-01-31T01:03:15Z")
I wonder if it would be worth putting the “I already have a pin” button back, but include some obvious verbiage that the user must have requested a new pin within that past few minutes for that device and that pins can only be used once. I’m sure somebody will still ignore it, but just a thought. Or if it would be possible to temporarily store the email and only show the button if the email had requested a pin in the past few minutes. ---
**Author:** ![DAG](https://avatars.discourse-cdn.com/v4/letter/d/6f9a4e/32.png) [@DAG](https://community.glideapps.com/u/DAG)\ **Post date:** [February 10, 2020, 7:55am UTC](https://community.glideapps.com/t/login-issue/4015/10 "2020-02-10T07:55:32Z")
@Jeff_Hager It would be a good idea ---
**Author:** ![bkk](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/bkk/32/3577_2.png) [@bkk](https://community.glideapps.com/u/bkk)\ **Post date:** [February 15, 2020, 4:15pm UTC](https://community.glideapps.com/t/login-issue/4015/11 "2020-02-15T16:15:26Z")
Hi. I’m having the same issue and so far, it’s only for users with a yahoo email address. It appears that there’s a significant delay in receiving the pin email, ONLY for yahoo email addresses, so that when you go to enter the pin, it doesn’t work. @David, when does the pin code expire? ---
**Author:** ![Aj2666](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/aj2666/32/1822_2.png) [@Aj2666](https://community.glideapps.com/u/Aj2666)\ **Post date:** [February 15, 2020, 5:00pm UTC](https://community.glideapps.com/t/login-issue/4015/12 "2020-02-15T17:00:57Z")
I think it would be great to provide the user with the choice to have the PIN number being set to either email address or a mobile number. It seems receiving PIN to mobile number is more favorable as also users are now more accustomed to receiving confirmation PINS / Number from Major Application Providers. ---
**Author:** ![Christophe\_HK](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/christophe_hk/32/4161_2.png) [@Christophe\_HK](https://community.glideapps.com/u/Christophe_HK)\ **Post date:** [February 16, 2020, 7:18pm UTC](https://community.glideapps.com/t/login-issue/4015/13 "2020-02-16T19:18:45Z")
I have experienced the same issue with my yahoo email address. Weird… But latency is probably on yahoo side. ---
**Author:** ![senorcodecat](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/senorcodecat/32/2758_2.png) [@senorcodecat](https://community.glideapps.com/u/senorcodecat)\ **Post date:** [February 20, 2020, 7:33am UTC](https://community.glideapps.com/t/login-issue/4015/14 "2020-02-20T07:33:32Z")
I’m getting users with up to 30-minute delay in receiving their pins. Gmail and yahoo.