# Login Codes are missing

**URL:** https://community.glideapps.com/t/login-codes-are-missing/77877
**Category:** Ask for Help
**Tags:** glide-escalated
**Created:** [November 13, 2024, 10:28am UTC](https://community.glideapps.com/t/login-codes-are-missing/77877 "2024-11-13T10:28:13Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![nextburn](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nextburn/32/80703_2.png) [@nextburn](https://community.glideapps.com/u/nextburn)
#### Post date: [November 13, 2024, 10:28am UTC](https://community.glideapps.com/t/login-codes-are-missing/77877/1 "2024-11-13T10:28:13Z")

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Hello guys,

our customers are all not receiving any login codes. We have the magic links disabled. I now tried on some login… same issue.

What could be the issue?

Thanks and regards

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### Author: ![Hassan\_Nadeem](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hassan_nadeem/32/72956_2.png) [@Hassan\_Nadeem](https://community.glideapps.com/u/Hassan_Nadeem)
#### Post date: [November 13, 2024, 2:53pm UTC](https://community.glideapps.com/t/login-codes-are-missing/77877/2 "2024-11-13T14:53:10Z")

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What plan are you on?

Can you please share the link of your app so we can try on our end.

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### Author: ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [November 13, 2024, 11:41pm UTC](https://community.glideapps.com/t/login-codes-are-missing/77877/3 "2024-11-13T23:41:14Z")

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Is this still a problem for you?

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### Author: ![nextburn](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nextburn/32/80703_2.png) [@nextburn](https://community.glideapps.com/u/nextburn)
#### Post date: [November 14, 2024, 8:50am UTC](https://community.glideapps.com/t/login-codes-are-missing/77877/4 "2024-11-14T08:50:59Z")

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Yes, still a problem. Glide support ticket is not answering anymore

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### Author: ![glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/glide/32/53398_2.png) [@glide](https://community.glideapps.com/u/glide)
#### Post date: [November 15, 2024, 1:57am UTC](https://community.glideapps.com/t/login-codes-are-missing/77877/5 "2024-11-15T01:57:15Z")

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This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.

[Best practices when escalating issues to support](https://help.glideapps.com/en/articles/9324487-best-practices-when-asking-for-support)

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### Author: ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [November 15, 2024, 1:57am UTC](https://community.glideapps.com/t/login-codes-are-missing/77877/6 "2024-11-15T01:57:29Z")

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I just tried to escalate it again, please follow up in your builder chat.