# Login bug **URL:** \ **Category:** Report a Bug\ **Created:** [March 19, 2024, 10:16am UTC](https://community.glideapps.com/t/login-bug/71793 "2024-03-19T10:16:16Z")\ **Posts on this page:** 1\ **Showing post:** 7
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [March 19, 2024, 4:04pm UTC](https://community.glideapps.com/t/login-bug/71793/7 "2024-03-19T16:04:13Z")
That is something you would have to take up with Glide. Typically when you move away from a legacy plan, there is no way to go back. I honestly don’t know if they would make an exception in your case or not. I guess you can attempt to send a ticket or a billing inquiry, but I don’t know if the result will be favorable. > [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: --- _[View the full topic](https://community.glideapps.com/t/login-bug/71793)._