# Login bug **URL:** \ **Category:** Report a Bug\ **Created:** [March 19, 2024, 10:16am UTC](https://community.glideapps.com/t/login-bug/71793 "2024-03-19T10:16:16Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Giacomo\_Simonelli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/giacomo_simonelli/32/72477_2.png) [@Giacomo\_Simonelli](https://community.glideapps.com/u/Giacomo_Simonelli)\ **Post date:** [March 19, 2024, 10:16am UTC](https://community.glideapps.com/t/login-bug/71793/1 "2024-03-19T10:16:16Z")
I just upgrade to Maker plan from Legacy Starter and after the upgrade, the app stopped to let me login. I set it the as private with allowed domains list but it doesn’t work properly: I get an error message that my email is not valid for my app Please I need to restore the app and allowed to login to my users Looking forward for someone could support me asap Thank you ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [March 19, 2024, 10:55am UTC](https://community.glideapps.com/t/login-bug/71793/2 "2024-03-19T10:55:56Z")
The Maker plan only allows logins from personal email domains. You can check if yours is personal using the link below: > **[Personal User Validator](https://personal-user-validator.glide.page/dl/da19fa)** ---
**Author:** ![Giacomo\_Simonelli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/giacomo_simonelli/32/72477_2.png) [@Giacomo\_Simonelli](https://community.glideapps.com/u/Giacomo_Simonelli)\ **Post date:** [March 19, 2024, 3:14pm UTC](https://community.glideapps.com/t/login-bug/71793/3 "2024-03-19T15:14:20Z")
hi @Darren_Murphy , what does it means? why I can’t use my work email? This is not really clear before to upgrade the app to the maker plan ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [March 19, 2024, 3:17pm UTC](https://community.glideapps.com/t/login-bug/71793/4 "2024-03-19T15:17:53Z")
More information below: > **[Personal Users | Glide Docs](https://www.glideapps.com/docs/essentials/users/personal-users)** > > Personal and educational domains that qualify as personal app users. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [March 19, 2024, 3:42pm UTC](https://community.glideapps.com/t/login-bug/71793/5 "2024-03-19T15:42:28Z")
Before switching plans, you really need to understand what the plans offer and how they compare to existing plans you may have, before making the switch. Legacy plans and New plans each have their strengths and weaknesses, so you need to understand if a plan fits your usage before committing. There are important differences. Usually I recommend to create a new team folder under a different plan and either transfer your app or copy a duplicate of it. That way you always have your old plan to fall back on if the new plan doesn’t meet your needs. The new Maker plan offers one published app, unlimited personal users, more rows, unlimited updates on glide tables, but less updates overall. The Legacy Starter plan offers more published apps, cheaper cost, limited users of any type, less rows, but more updates. There are also other differences, but those are the big ones. (From the pricing page) ![Screenshot_20240319-102819](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/a/a/aaf48600fd6d6f12c794adf2f7216eae74fd0f15.jpeg) New Plans: > **[Flexible Pricing Plans That Scale With Your Business | Glide](https://www.glideapps.com/pricing)** > > Find a flexible plan that scales with your business needs. Start for free and upgrade for more. Build AI-powered no code apps today. Legacy Plans: > **[Legacy Pricing | Glide](https://www.glideapps.com/pricing/legacy)** ---
**Author:** ![Giacomo\_Simonelli](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/giacomo_simonelli/32/72477_2.png) [@Giacomo\_Simonelli](https://community.glideapps.com/u/Giacomo_Simonelli)\ **Post date:** [March 19, 2024, 3:58pm UTC](https://community.glideapps.com/t/login-bug/71793/6 "2024-03-19T15:58:26Z")
hi @Jeff_Hager , thank you for your quick explanation, but I made a huge mistake now and I would like to downgrade back to Legacy Starter. I upgrade only because I had only 15 private user but unlimited pubblic user and I set the app as private with allowed domains list and all the users was acquired as private so now I don’t know how I get back online ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [March 19, 2024, 4:04pm UTC](https://community.glideapps.com/t/login-bug/71793/7 "2024-03-19T16:04:13Z")
That is something you would have to take up with Glide. Typically when you move away from a legacy plan, there is no way to go back. I honestly don’t know if they would make an exception in your case or not. I guess you can attempt to send a ticket or a billing inquiry, but I don’t know if the result will be favorable. > [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [September 15, 2024, 4:04pm UTC](https://community.glideapps.com/t/login-bug/71793/8 "2024-09-15T16:04:43Z")
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