# Link to access image not working **URL:** \ **Category:** Ask for Help\ **Created:** [December 15, 2021, 9:49pm UTC](https://community.glideapps.com/t/link-to-access-image-not-working/35991 "2021-12-15T21:49:28Z")\ **Posts on this page:** 1\ **Showing post:** 15
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [January 11, 2024, 4:22pm UTC](https://community.glideapps.com/t/link-to-access-image-not-working/35991/15 "2024-01-11T16:22:28Z")
I’ve seen that XML error message before, but I’m not sure what causes it to show up or not. It’s my impression that files uploaded to Glide storage are typically public as long as you know the url, so if you know the url you should be able to open the link outside of the app. However I’m not completely positive on that. As for the images not showing within your app, that seems to be the bigger problem, and I’m really not sure why. My only other thought is that maybe you went over your storage limit for your plan and Glide deleted files after being over the limit for more than a month. At this point, I don’t think this is something that can be solved in the forum. You would have to contact Glide support > [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2): > > Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: --- _[View the full topic](https://community.glideapps.com/t/link-to-access-image-not-working/35991)._