# Limit access by email / user has to sign up every each time **URL:** \ **Category:** Ask for Help\ **Created:** [April 17, 2021, 1:38pm UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671 "2021-04-17T13:38:31Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Keiko](https://avatars.discourse-cdn.com/v4/letter/k/ecae2f/32.png) [@Keiko](https://community.glideapps.com/u/Keiko)\ **Post date:** [April 17, 2021, 1:38pm UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/1 "2021-04-17T13:38:31Z")
Hi! here ([Login/Sign In - Glide Library](https://docs.glideapps.com/all/reference/security-and-per-user-data/controlling-who-can-access-your-app#sign-in)) they say “Once your users have logged in, that device will remember them and they shouldn’t have to sign in again” (category; Limit access by email) But, they won’t remember and I have to get pins and type them for verifying every time I try to use the app. Usually my device remember my password etc in other website, so I don’t think it’s because of my setting at the devices. I’ve tried both on my iPhone and Mac. Is it only me? Thanks!! ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [April 17, 2021, 1:40pm UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/2 "2021-04-17T13:40:58Z")
The first thing I would be checking is that I have User Profiles correctly setup and configured. [https://docs.glideapps.com/all/reference/security-and-per-user-data/user-profiles](https://docs.glideapps.com/all/reference/security-and-per-user-data/user-profiles) ---
**Author:** ![Keiko](https://avatars.discourse-cdn.com/v4/letter/k/ecae2f/32.png) [@Keiko](https://community.glideapps.com/u/Keiko)\ **Post date:** [April 17, 2021, 1:55pm UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/3 "2021-04-17T13:55:32Z")
Thank you Darren, Yes, User Profiles are correctly setup and configured, I think…! ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [April 17, 2021, 2:24pm UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/4 "2021-04-17T14:24:11Z")
Did you clear the cache between logins? ---
**Author:** ![V88](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/v88/32/90054_2.png) [@V88](https://community.glideapps.com/u/V88)\ **Post date:** [April 17, 2021, 2:26pm UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/5 "2021-04-17T14:26:47Z")
And have you “added to home screen” rather than running in browser? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [April 17, 2021, 2:34pm UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/6 "2021-04-17T14:34:44Z")
> [@Keiko](#): > > Yes, User Profiles are correctly setup and configured, I think…! Perhaps show us a screenshot so we can help confirm that for you? It probably isn’t the cause, but best to eliminate that as a possibility. ---
**Author:** ![Keiko](https://avatars.discourse-cdn.com/v4/letter/k/ecae2f/32.png) [@Keiko](https://community.glideapps.com/u/Keiko)\ **Post date:** [April 17, 2021, 11:52pm UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/7 "2021-04-17T23:52:57Z")
Thank you ThinhDinh, I didn’t make any changes on cache;) ---
**Author:** ![Keiko](https://avatars.discourse-cdn.com/v4/letter/k/ecae2f/32.png) [@Keiko](https://community.glideapps.com/u/Keiko)\ **Post date:** [April 17, 2021, 11:54pm UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/8 "2021-04-17T23:54:50Z")
Thank you V88\_Google, on iPhone, yes I added it to home screen, but the result is the same;) ---
**Author:** ![Keiko](https://avatars.discourse-cdn.com/v4/letter/k/ecae2f/32.png) [@Keiko](https://community.glideapps.com/u/Keiko)\ **Post date:** [April 18, 2021, 12:02am UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/9 "2021-04-18T00:02:59Z")
Thank you again Darren, This is the screen shot. Hope this shows the exact information you want? It’s connected to the sheet by email address, I think. ![スクリーンショット 2021-04-18 8.58.23](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/b/d/bd3c370c38690f8405c0c89330a811a2d1ceb5ab.jpeg) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [April 18, 2021, 12:49am UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/10 "2021-04-18T00:49:38Z")
So you have paid to be on a Pro Private plan, or is this a trial app? ---
**Author:** ![Keiko](https://avatars.discourse-cdn.com/v4/letter/k/ecae2f/32.png) [@Keiko](https://community.glideapps.com/u/Keiko)\ **Post date:** [April 18, 2021, 12:55am UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/11 "2021-04-18T00:55:46Z")
I have paid to be on a Pro Private plan! ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [April 18, 2021, 3:54am UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/12 "2021-04-18T03:54:23Z")
Yes, that looks fine. One more thing - you mentioned that you are using the allowed email list feature. Is the allowed email list also your Contacts sheet, or do you use a different sheet? (check what is configured under Privacy settings) ---
**Author:** ![Keiko](https://avatars.discourse-cdn.com/v4/letter/k/ecae2f/32.png) [@Keiko](https://community.glideapps.com/u/Keiko)\ **Post date:** [April 18, 2021, 4:28am UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/13 "2021-04-18T04:28:27Z")
Thanks Darren, oh, it’s the same sheet. Is that wrong??? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [April 18, 2021, 4:35am UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/14 "2021-04-18T04:35:30Z")
No, that’s fine. It doesn’t really matter which sheet, as long as you have one defined. At this point, I think my advice would be to contact Glide Support ([support@glideapps.com](mailto:support@glideapps.com)) and give them a [Support Code](https://docs.glideapps.com/all/etc/account/support-codes) for your app. ---
**Author:** ![V88](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/v88/32/90054_2.png) [@V88](https://community.glideapps.com/u/V88)\ **Post date:** [April 18, 2021, 6:05am UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/15 "2021-04-18T06:05:34Z")
Just one other thing - any cookie / content blocker running on the device? Does the same thing happen on another device? Actually that’s two things! ---
**Author:** ![noobly\_channel](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/noobly_channel/32/24182_2.png) [@noobly\_channel](https://community.glideapps.com/u/noobly_channel)\ **Post date:** [April 19, 2021, 1:50pm UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/16 "2021-04-19T13:50:10Z")
It will happen any time a user clears their browser cache or history. If Glide ever integrates publishing to native then that issue will go away. Until then… ---
**Author:** ![Keiko](https://avatars.discourse-cdn.com/v4/letter/k/ecae2f/32.png) [@Keiko](https://community.glideapps.com/u/Keiko)\ **Post date:** [April 20, 2021, 5:55pm UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/17 "2021-04-20T17:55:49Z")
Thank you @V88 , @noobly_channel No cookie / content blocker running on the devices. But, somehow… don’t know what but something happened and now I can keep using the website without sign in even after I close the web. But, one thing I hope to Glide is that make it without a pin, even after “sign out”. I think it’s more natural to make it once we verify users’ email addresses by pins, then they can sign in with only their email address. Maybe I have to make original sign in system with a password by myself for now… Anyway, thanks a lot to all! ---
**Author:** ![V88](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/v88/32/90054_2.png) [@V88](https://community.glideapps.com/u/V88)\ **Post date:** [April 20, 2021, 8:37pm UTC](https://community.glideapps.com/t/limit-access-by-email-user-has-to-sign-up-every-each-time/25671/18 "2021-04-20T20:37:43Z")
Glad you’re sorted now 💪