# Legacy Starter Plan Disappeared

**URL:** <https://community.glideapps.com/t/legacy-starter-plan-disappeared/85849>\
**Category:** Ask for Help\
**Tags:** glide-escalated\
**Created:** [January 1, 2026, 6:42pm UTC](https://community.glideapps.com/t/legacy-starter-plan-disappeared/85849 "2026-01-01T18:42:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jonathan\_Rowley](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jonathan_rowley/32/70112_2.png) [@Jonathan\_Rowley](https://community.glideapps.com/u/Jonathan_Rowley)\
**Post date:** [January 1, 2026, 6:42pm UTC](https://community.glideapps.com/t/legacy-starter-plan-disappeared/85849/1 "2026-01-01T18:42:45Z")

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My Legacy Starter Plan has disappeared to be replaced by a Free account without any warning. This has left me with no access to the 2 published sites that I have and need to update with information for the New Year. The billing section is not working so I can’t upgrade myself, if that’s what’s required?

I’ve contacted Glide Sales but had no response. If anyone can put me in touch with someone at Glide who can sort this out, I’d be most grateful.

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**Author:** ![glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/glide/32/53398_2.png) [@glide](https://community.glideapps.com/u/glide)\
**Post date:** [January 1, 2026, 7:53pm UTC](https://community.glideapps.com/t/legacy-starter-plan-disappeared/85849/3 "2026-01-01T19:53:05Z")

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This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.

[Best practices when escalating issues to support](https://help.glideapps.com/en/articles/9324487-best-practices-when-asking-for-support)