# Keep getting E-mail: Failed to access your spreadsheet **URL:** \ **Category:** Ask for Help\ **Created:** [June 24, 2020, 5:06pm UTC](https://community.glideapps.com/t/keep-getting-e-mail-failed-to-access-your-spreadsheet/11375 "2020-06-24T17:06:51Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![adelhammoud](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/adelhammoud/32/5587_2.png) [@adelhammoud](https://community.glideapps.com/u/adelhammoud)\ **Post date:** [June 24, 2020, 5:06pm UTC](https://community.glideapps.com/t/keep-getting-e-mail-failed-to-access-your-spreadsheet/11375/1 "2020-06-24T17:06:51Z")
Almost every day now, I keep getting this email about Glide not capable to load sheet! I have a serious concern about this as soon will go live with the App. How can I troubleshoot this or do I need to contact Support for it? The few similar posts I found don’t address root\_cause of the issue and if the problem will be fixed. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/9/91afc5e501518d79778cbafab9abdf842cba1d2c.png) Similar posts: ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/2X/4/468395537b51aaaf16eedbde53ef82464a902c6c.png) ---
**Author:** ![eltintero](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/eltintero/32/76520_2.png) [@eltintero](https://community.glideapps.com/u/eltintero)\ **Post date:** [June 24, 2020, 5:25pm UTC](https://community.glideapps.com/t/keep-getting-e-mail-failed-to-access-your-spreadsheet/11375/2 "2020-06-24T17:25:41Z")
I get those sometimes. So far, nothing has happened. What I do is I clean up my sheet. Delete empty rows, empty columns and empty tabs. Make the sheet as lean as possible. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [June 24, 2020, 10:11pm UTC](https://community.glideapps.com/t/keep-getting-e-mail-failed-to-access-your-spreadsheet/11375/3 "2020-06-24T22:11:57Z")
Did you delete columns with data or an entire sheet from your spreadsheet? I sometimes see this in my test app when I delete a sheet which I have used as a tab in the app. ---
**Author:** ![adelhammoud](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/adelhammoud/32/5587_2.png) [@adelhammoud](https://community.glideapps.com/u/adelhammoud)\ **Post date:** [June 25, 2020, 4:35am UTC](https://community.glideapps.com/t/keep-getting-e-mail-failed-to-access-your-spreadsheet/11375/4 "2020-06-25T04:35:55Z")
I have deleted some columns but not full sheets. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [June 27, 2020, 2:22pm UTC](https://community.glideapps.com/t/keep-getting-e-mail-failed-to-access-your-spreadsheet/11375/5 "2020-06-27T14:22:59Z")
I would make sure the reload button doesn’t have a yellow warning triangle on it. If so, that mean you have something in your app that’s using a column that no longer exists and glide cannot sync the data. ---
**Author:** ![Yasin\_Hassanien](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yasin_hassanien/32/9042_2.png) [@Yasin\_Hassanien](https://community.glideapps.com/u/Yasin_Hassanien)\ **Post date:** [June 27, 2020, 8:28pm UTC](https://community.glideapps.com/t/keep-getting-e-mail-failed-to-access-your-spreadsheet/11375/6 "2020-06-27T20:28:43Z")
I got this today morning which is weird but as @Jeff_Hager said make sure you don’t have a yellow mark on the sheet sync ---
**Author:** ![adelhammoud](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/adelhammoud/32/5587_2.png) [@adelhammoud](https://community.glideapps.com/u/adelhammoud)\ **Post date:** [June 28, 2020, 2:21pm UTC](https://community.glideapps.com/t/keep-getting-e-mail-failed-to-access-your-spreadsheet/11375/7 "2020-06-28T14:21:47Z")
The reload button didn’t have that yellow flag for long time !!