# Keep entering pin **URL:** \ **Category:** Report a Bug\ **Created:** [June 2, 2020, 10:09pm UTC](https://community.glideapps.com/t/keep-entering-pin/10198 "2020-06-02T22:09:00Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Naos\_Wilbrink](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/naos_wilbrink/32/769_2.png) [@Naos\_Wilbrink](https://community.glideapps.com/u/Naos_Wilbrink)\ **Post date:** [June 2, 2020, 10:09pm UTC](https://community.glideapps.com/t/keep-entering-pin/10198/1 "2020-06-02T22:09:00Z")
My app’s URL: [Https://app.oylchallenge.com](Https://app.oylchallenge.com) I have a user, of course a very important one, that when she logs in she needs a pin. After 3 clicks she gets logged out. Then she needs to login again with a pin. This keeps happening. Any suggestions what it could be? ---
**Author:** ![Christophe\_HK](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/christophe_hk/32/4161_2.png) [@Christophe\_HK](https://community.glideapps.com/u/Christophe_HK)\ **Post date:** [June 2, 2020, 10:13pm UTC](https://community.glideapps.com/t/keep-entering-pin/10198/2 "2020-06-02T22:13:42Z")
Is there any link going out of the app? In case her device is configured with “agressive” mem cache / cookies cleaner, it may happened if she does not use her Google account to log in. Sometimes Jen you click on a web link in the app, you go out on the destination, then when you want to come back into the app, the app refreshes. It happened to me, but not for a few weeks. ---
**Author:** ![Naos\_Wilbrink](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/naos_wilbrink/32/769_2.png) [@Naos\_Wilbrink](https://community.glideapps.com/u/Naos_Wilbrink)\ **Post date:** [June 2, 2020, 10:38pm UTC](https://community.glideapps.com/t/keep-entering-pin/10198/3 "2020-06-02T22:38:57Z")
I’ll double check. She doesn’t strike me as the person that knows what a cookie is. But she lives in China parttime and possibly people that would configure her machine for her. This behavior was in chrome on Mac. She trying on the phone. So far no news. What I’m hearing as an option is using a google account. I’ll keep that in mind. ---
**Author:** ![eltintero](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/eltintero/32/76520_2.png) [@eltintero](https://community.glideapps.com/u/eltintero)\ **Post date:** [June 3, 2020, 2:45am UTC](https://community.glideapps.com/t/keep-entering-pin/10198/4 "2020-06-03T02:45:28Z")
Yes, I’d suggest activating Gmail login. If she’s in China, maybe it has something to do with it. Is she in a VPN? ---
**Author:** ![Naos\_Wilbrink](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/naos_wilbrink/32/769_2.png) [@Naos\_Wilbrink](https://community.glideapps.com/u/Naos_Wilbrink)\ **Post date:** [June 5, 2020, 8:55am UTC](https://community.glideapps.com/t/keep-entering-pin/10198/5 "2020-06-05T08:55:53Z")
Not a clear solution,… after being kicked off time for over 5 / 10 minutes. She left it. Next day did the same thing and so far it seems good. Thanks for the suggestion both @eltinteroand & @Christophe_HK ---
**Author:** ![movaid7](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/movaid7/32/17688_2.png) [@movaid7](https://community.glideapps.com/u/movaid7)\ **Post date:** [February 4, 2021, 11:23am UTC](https://community.glideapps.com/t/keep-entering-pin/10198/6 "2021-02-04T11:23:18Z")
Hey Naos, any chance this was related to a dual SIM phone? Have one user who keeps getting logged off - he’s the only user who has two active SIMs on his phone ---
**Author:** ![Naos\_Wilbrink](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/naos_wilbrink/32/769_2.png) [@Naos\_Wilbrink](https://community.glideapps.com/u/Naos_Wilbrink)\ **Post date:** [February 4, 2021, 3:41pm UTC](https://community.glideapps.com/t/keep-entering-pin/10198/7 "2021-02-04T15:41:17Z")
@movaid7 I didn’t have that much info from the user. I know switching to google logon solved it. ---
**Author:** ![Manu\_Marea](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/manu_marea/32/21714_2.png) [@Manu\_Marea](https://community.glideapps.com/u/Manu_Marea)\ **Post date:** [May 25, 2021, 5:10pm UTC](https://community.glideapps.com/t/keep-entering-pin/10198/8 "2021-05-25T17:10:32Z")
Can you elaborate ? Switching on and off or going with just pin codes?Thanks ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [November 18, 2021, 11:09pm UTC](https://community.glideapps.com/t/keep-entering-pin/10198/9 "2021-11-18T23:09:02Z")
Closing due to inactivity. This topic will be deleted in a few weeks if there are no more comments. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [November 18, 2021, 11:09pm UTC](https://community.glideapps.com/t/keep-entering-pin/10198/10 "2021-11-18T23:09:02Z")
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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [December 19, 2021, 10:28pm UTC](https://community.glideapps.com/t/keep-entering-pin/10198/11 "2021-12-19T22:28:38Z")
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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [December 19, 2021, 10:28pm UTC](https://community.glideapps.com/t/keep-entering-pin/10198/12 "2021-12-19T22:28:38Z")