# Just Published: Users Can't Access
**URL:** https://community.glideapps.com/t/just-published-users-cant-access/65098
**Category:** Ask for Help
**Created:** [August 16, 2023, 5:20pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098 "2023-08-16T17:20:13Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Todd\_Callen](https://community.glideapps.com/u/Todd_Callen)
#### Post date: [August 16, 2023, 5:20pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/1 "2023-08-16T17:20:13Z")
What specific things need to be whitelisted for my users to get through our school firewall via Google authentication?
My link is: [https://time-lords-of-callenworld.glide.page](https://time-lords-of-callenworld.glide.page)
That has been whitelisted, but I still get this message:
---
### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [August 16, 2023, 5:55pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/2 "2023-08-16T17:55:50Z")
I would probably start with what the message is telling you. [glideapps.com](http://glideapps.com) and [googleapis.com](http://googleapis.com). Will probably need more.
---
### Author:  [@Todd\_Callen](https://community.glideapps.com/u/Todd_Callen)
#### Post date: [August 16, 2023, 11:48pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/3 "2023-08-16T23:48:00Z")
I supplied the error message and the two urls to my network guy, and I will have a student test it in the morning. I hope there are not a lot more, but we shall see.
---
### Author:  [@Todd\_Callen](https://community.glideapps.com/u/Todd_Callen)
#### Post date: [August 17, 2023, 2:03pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/4 "2023-08-17T14:03:39Z")
Round 2
---
### Author:  [@Todd\_Callen](https://community.glideapps.com/u/Todd_Callen)
#### Post date: [August 18, 2023, 11:24am UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/5 "2023-08-18T11:24:26Z")
Does this mean that I have the settings wrong inside the app?
---
### Author:  [@Eric\_Penn](https://community.glideapps.com/u/Eric_Penn)
#### Post date: [August 18, 2023, 11:50am UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/6 "2023-08-18T11:50:50Z")
Could we see a screenshot of your setup
---
### Author:  [@Todd\_Callen](https://community.glideapps.com/u/Todd_Callen)
#### Post date: [August 18, 2023, 1:45pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/7 "2023-08-18T13:45:59Z")
---
### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [August 19, 2023, 1:04am UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/8 "2023-08-19T01:04:16Z")
I don’t see any problems with that setup, but when I tried to log in to your app, I expected an error message to say I don’t have access to the app, but it didn’t show me anything. Weird one.
---
### Author:  [@Todd\_Callen](https://community.glideapps.com/u/Todd_Callen)
#### Post date: [August 20, 2023, 1:18pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/9 "2023-08-20T13:18:05Z")
Who do I get support from now? I need to get this app available for my users quickly. I’m now a paid user, and my local support can’t figure it out?
---
### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [August 20, 2023, 2:06pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/10 "2023-08-20T14:06:25Z")
The current state is that users cannot authenticate via Google, yes?
Which is probably something to do with your local firewall (given that Google Authentication works fine almost anywhere else in the world).
So if your local IT are unable to resolve that, perhaps a workaround might be to enable PIN based authentication?
---
### Author:  [@Todd\_Callen](https://community.glideapps.com/u/Todd_Callen)
#### Post date: [August 20, 2023, 7:15pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/11 "2023-08-20T19:15:49Z")
That isn’t an option because our students are not able to receive emails from other domains.
---
### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [August 20, 2023, 9:17pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/12 "2023-08-20T21:17:13Z")
You can still use the pin method with a Gmail address. It just doesn’t use Google authentication services.
---
### Author:  [@Todd\_Callen](https://community.glideapps.com/u/Todd_Callen)
#### Post date: [August 20, 2023, 11:19pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/13 "2023-08-20T23:19:38Z")
How do they get the PIN number then?
---
### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [August 20, 2023, 11:45pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/14 "2023-08-20T23:45:51Z")
The PIN email will come from `no-reply@auth.appnotify.io` - can you not ask your IT to allow emails from that domain?
Either way, the bottom line here is that it’s your organisations security policies that are preventing your users from being able to access your App. Neither us here in the Community or Glide can do anything about that. Something needs to change on your side, or you are stuck 🤷♂️
---
### Author:  [@Todd\_Callen](https://community.glideapps.com/u/Todd_Callen)
#### Post date: [August 20, 2023, 11:49pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/15 "2023-08-20T23:49:17Z")
OK. If you are sure that the problem is on our side, that helps. I can see if they will allow that input to be allowed. Fingers crossed.
Since I have already populated the user table with the users’ information, what will trigger the PIN numbers to be sent? Will I know them so that I can remind them when students forget?
Thanks.
---
### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [August 21, 2023, 12:16am UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/16 "2023-08-21T00:16:43Z")
> [@Todd\_Callen](#):
>
> Since I have already populated the user table with the users’ information, what will trigger the PIN numbers to be sent?
An attempt to login from your users will trigger an email to be sent.
You won’t be alerted about those.
---
### Author:  [@Todd\_Callen](https://community.glideapps.com/u/Todd_Callen)
#### Post date: [August 21, 2023, 2:07pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/17 "2023-08-21T14:07:50Z")
Can you think of anything else that would need to be whitelisted? My user never got the PIN by email, even though my IT guy happily whitelisted the link you mentioned.
---
### Author:  [@Todd\_Callen](https://community.glideapps.com/u/Todd_Callen)
#### Post date: [August 21, 2023, 2:08pm UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/18 "2023-08-21T14:08:12Z")
Where would I see an attempted login on my end in Glide? Maybe it would look like a request for access or something?
---
### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [August 22, 2023, 1:18am UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/19 "2023-08-22T01:18:22Z")
You should have this option in Settings \> Users & Authentication.
Then when you access your Users table, you should see a list of access requests, if there is one.
---
### Author:  [@system](https://community.glideapps.com/u/system)
#### Post date: [September 6, 2023, 11:28am UTC](https://community.glideapps.com/t/just-published-users-cant-access/65098/20 "2023-09-06T11:28:30Z")
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.