# Issue when login help **URL:** \ **Category:** Report a Bug\ **Created:** [September 18, 2024, 2:49am UTC](https://community.glideapps.com/t/issue-when-login-help/76462 "2024-09-18T02:49:31Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![biha](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/biha/32/84110_2.png) [@biha](https://community.glideapps.com/u/biha)\ **Post date:** [September 18, 2024, 2:49am UTC](https://community.glideapps.com/t/issue-when-login-help/76462/1 "2024-09-18T02:49:31Z")
_First time reporting a bug? [Refer to our Start Here post.](https://community.glideapps.com/t/start-here-reporting-platform-bugs-issues/40)_ * * * **Team ID:** - In the Glide dashoard URL, `https://rentalapp.equip-inc.com` or [https://go.glideapps.com/o/L6vvtyVU8KSXvtmBxt6M](https://go.glideapps.com/o/L6vvtyVU8KSXvtmBxt6M) **Description** - Can you please help what happen today ? - cannot login - network issue? - happen since yesterday ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/f/5/f5d8cd558331225955d7c2dbe43aab1a29dfeceb.png) ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/8/6/86aab313fc05476811a1be10840edaa0774a2f74.png) ---
**Author:** ![biha](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/biha/32/84110_2.png) [@biha](https://community.glideapps.com/u/biha)\ **Post date:** [September 18, 2024, 6:09am UTC](https://community.glideapps.com/t/issue-when-login-help/76462/2 "2024-09-18T06:09:46Z")
please help ? need an update. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [September 18, 2024, 6:13am UTC](https://community.glideapps.com/t/issue-when-login-help/76462/3 "2024-09-18T06:13:21Z")
Things to try: - Clear browser cache and cookies - Try with a different browser - Switch to a different network, or connect to a VPN ---
**Author:** ![biha](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/biha/32/84110_2.png) [@biha](https://community.glideapps.com/u/biha)\ **Post date:** [September 18, 2024, 6:14am UTC](https://community.glideapps.com/t/issue-when-login-help/76462/4 "2024-09-18T06:14:45Z")
But all my user experience the same things. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [September 18, 2024, 6:17am UTC](https://community.glideapps.com/t/issue-when-login-help/76462/5 "2024-09-18T06:17:36Z")
Are all your users in the same location, on the same network? When this issue happens, it’s usually due to a network routing (not speed) issue. If switching to a different network isn’t practical, you can try reaching out directly to Glide Support via the chat in the builder. ---
**Author:** ![biha](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/biha/32/84110_2.png) [@biha](https://community.glideapps.com/u/biha)\ **Post date:** [September 18, 2024, 6:20am UTC](https://community.glideapps.com/t/issue-when-login-help/76462/6 "2024-09-18T06:20:30Z")
some of them working from home also experience the same thing. But, sometime can login, sometimes turn up, couldnt load. BUT, other website can access without problem. that’s why i wondering. ---
**Author:** ![biha](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/biha/32/84110_2.png) [@biha](https://community.glideapps.com/u/biha)\ **Post date:** [September 18, 2024, 6:43am UTC](https://community.glideapps.com/t/issue-when-login-help/76462/7 "2024-09-18T06:43:39Z")
i cannot open even the builder ☹ I have 5 apps, and all 5 apps is down ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [September 18, 2024, 7:02am UTC](https://community.glideapps.com/t/issue-when-login-help/76462/8 "2024-09-18T07:02:50Z")
Sorry, I can’t really help. Did you try any of my suggestions? ---
**Author:** ![biha](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/biha/32/84110_2.png) [@biha](https://community.glideapps.com/u/biha)\ **Post date:** [September 18, 2024, 7:07am UTC](https://community.glideapps.com/t/issue-when-login-help/76462/9 "2024-09-18T07:07:05Z")
> [@Darren\_Murphy](#): > > Things to try: > > - Clear browser cache and cookies \> Done > - Try with a different browser \> i used Microsoft Edge > - Switch to a different network, or connect to a VPN \> I used my hotspot i tried this one only . But still the same. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [September 18, 2024, 10:57pm UTC](https://community.glideapps.com/t/issue-when-login-help/76462/10 "2024-09-18T22:57:00Z")
As Darren noted, it’s usually due to a network routing issue. Try using a VPN to see if it helps. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [March 17, 2025, 10:57pm UTC](https://community.glideapps.com/t/issue-when-login-help/76462/11 "2025-03-17T22:57:27Z")
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