# Issue Verifying Custom Domain – DNS Records Fields Are Empty and Locked **URL:** \ **Category:** Ask for Help\ **Created:** [July 22, 2025, 5:18pm UTC](https://community.glideapps.com/t/issue-verifying-custom-domain-dns-records-fields-are-empty-and-locked/83369 "2025-07-22T17:18:26Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![SAM\_MAC](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sam_mac/32/87804_2.png) [@SAM\_MAC](https://community.glideapps.com/u/SAM_MAC)\ **Post date:** [July 22, 2025, 5:18pm UTC](https://community.glideapps.com/t/issue-verifying-custom-domain-dns-records-fields-are-empty-and-locked/83369/1 "2025-07-22T17:18:26Z")
I enter my domain name. and I get the next screen Add DNS records I’m trying to verify my custom domain in Glide, but I’m running into an issue. After I enter my domain name, I get to the screen where I’m supposed to add DNS records. However: - The section that should display the DNS records is **completely empty**. - When I click “Next,” I see the **Host** , **Type** , and **Data** headings, but **no values are shown**. - The fields are also **locked** , so I can’t input anything manually. Has anyone experienced this before? Is there something I’m missing, or is this a bug? Thanks in advance for your help! ![glide and domain](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/5/a/5a3c978da7af096fd9d7fa576237f79c715bda1c.png) ![glide and domain1](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/1/d/1de65efcce3e43782b2db6e75a4aa2722463a0c7.png) ---
**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\ **Post date:** [July 22, 2025, 7:34pm UTC](https://community.glideapps.com/t/issue-verifying-custom-domain-dns-records-fields-are-empty-and-locked/83369/2 "2025-07-22T19:34:44Z")
On which paid plan are you? Custom domain is enabled starting from maker plan. If you are on explorer plan, this should not even allow you to see that screen. If this is the case, I am Pre pinging Glide team: @comm_support_agent ---
**Author:** ![SAM\_MAC](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sam_mac/32/87804_2.png) [@SAM\_MAC](https://community.glideapps.com/u/SAM_MAC)\ **Post date:** [July 22, 2025, 8:08pm UTC](https://community.glideapps.com/t/issue-verifying-custom-domain-dns-records-fields-are-empty-and-locked/83369/4 "2025-07-22T20:08:22Z")
I am the Maker plan ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [July 22, 2025, 11:16pm UTC](https://community.glideapps.com/t/issue-verifying-custom-domain-dns-records-fields-are-empty-and-locked/83369/5 "2025-07-22T23:16:57Z")
Can you share a screenshot from Step 1 please? ---
**Author:** ![Craigyt](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/craigyt/32/90261_2.png) [@Craigyt](https://community.glideapps.com/u/Craigyt)\ **Post date:** [July 23, 2025, 4:57am UTC](https://community.glideapps.com/t/issue-verifying-custom-domain-dns-records-fields-are-empty-and-locked/83369/6 "2025-07-23T04:57:02Z")
In my case, it turned out to be a temporary glitch on Glide’s side. Try refreshing or using a different browser. If it still doesn’t work, their support team is pretty responsive. ---
**Author:** ![SAM\_MAC](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/sam_mac/32/87804_2.png) [@SAM\_MAC](https://community.glideapps.com/u/SAM_MAC)\ **Post date:** [July 23, 2025, 11:00am UTC](https://community.glideapps.com/t/issue-verifying-custom-domain-dns-records-fields-are-empty-and-locked/83369/7 "2025-07-23T11:00:27Z")
Thank you for the response. I’ve tried it but it doesn’t work. No their support team is slow to respond.