# Issue accessing our URL with www **URL:** \ **Category:** Ask for Help\ **Created:** [November 6, 2023, 11:47am UTC](https://community.glideapps.com/t/issue-accessing-our-url-with-www/67562 "2023-11-06T11:47:50Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Pacey](https://avatars.discourse-cdn.com/v4/letter/p/df788c/32.png) [@Pacey](https://community.glideapps.com/u/Pacey)\ **Post date:** [November 6, 2023, 11:47am UTC](https://community.glideapps.com/t/issue-accessing-our-url-with-www/67562/1 "2023-11-06T11:47:50Z")
Hi! I know there are some posts about my issue but it would be helpful for my basic technical level if I’ll share my actual case. Initially, my problem is whenever our URL [yourdomain.com](http://yourdomain.com) _(will replace our domain to “yourdomain” for privacy reasons)_ has been added the www, it would show “Safari Can’t Find the Server” error. So after reaching out to Squarespace, they told me to add CNAME to the DNS settings ![Screenshot 2023-11-06 at 5.46.48 PM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/3/639a968e26d7dec90269bdb4245661e4410ace92.png) but it has been more than 2 hours and I’m getting a new error “Error 1001 DNS resolution error” when I’m trying to access [www.yourdomain.com](http://www.yourdomain.com) ![Screenshot 2023-11-06 at 5.46.57 PM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/1/0/1047423fa98b36ff4029bf282f52067188da91ff.png) I think I’ve copied the correct settings from the Glide Wizard ![Screenshot 2023-11-06 at 5.53.57 PM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/2/d2342cc951d6b99570f392c04fa7c09f4f1d1eaa.png) I saw this boxed instruction ![Screenshot 2023-11-06 at 4.48.51 PM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/6/06dd2280d999862b02889d7b3d02f5c304fc7a4a.png) from Glide’s documents [Custom Domains](https://www.glideapps.com/docs/custom-domains) but I’m not sure how to input the two CNAME (or if I should enter these two in the first place) into Squarespace’s DNS Settings. I tried to input these two data as is and ‘yourdomain’ representing our actual domain: HOST: [www.yourdomain.com](http://www.yourdomain.com) | **\_glideauthid.www.yourdomain.com** TYPE: CNAME DATA: [youdomain.com](http://youdomain.com) | **\_glideauthid.yourdomain.com** but got errors in Squarespace. Hoping for your feedback, thanks! ---
**Author:** ![c7y](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/c7y/32/50824_2.png) [@c7y](https://community.glideapps.com/u/c7y)\ **Post date:** [November 14, 2023, 12:24pm UTC](https://community.glideapps.com/t/issue-accessing-our-url-with-www/67562/2 "2023-11-14T12:24:38Z")
I have the exact same issue, so would love to know if you resolved this. ---
**Author:** ![Pacey](https://avatars.discourse-cdn.com/v4/letter/p/df788c/32.png) [@Pacey](https://community.glideapps.com/u/Pacey)\ **Post date:** [November 14, 2023, 9:36pm UTC](https://community.glideapps.com/t/issue-accessing-our-url-with-www/67562/3 "2023-11-14T21:36:14Z")
Unfortunately, this has not been resolved yet. I’ve been in contact with Squarespace and told me I’ve input the correct data and is working on their end and need to reach out to Glide about this but this community is the only one I can reach out to. Here’s Squarespace’s latest response: ![Screenshot 2023-11-15 at 5.29.52 AM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/f/f/ff54d4ea54a6f6422c027fba6abd6eb29229a95a.png) ---
**Author:** ![Pacey](https://avatars.discourse-cdn.com/v4/letter/p/df788c/32.png) [@Pacey](https://community.glideapps.com/u/Pacey)\ **Post date:** [November 14, 2023, 9:43pm UTC](https://community.glideapps.com/t/issue-accessing-our-url-with-www/67562/4 "2023-11-14T21:43:28Z")
Does Glide have a client support service that I can reach out to? We’re under a Starter plan. I can only find this community. ---
**Author:** ![Franky\_Boy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/franky_boy/32/58265_2.png) [@Franky\_Boy](https://community.glideapps.com/u/Franky_Boy)\ **Post date:** [November 14, 2023, 9:44pm UTC](https://community.glideapps.com/t/issue-accessing-our-url-with-www/67562/5 "2023-11-14T21:44:36Z")
Same issue using Google sheets and Cpanel. The URL with www. doesn’t load. I just setup a forwarder on the Cpanel. ---
**Author:** ![Pacey](https://avatars.discourse-cdn.com/v4/letter/p/df788c/32.png) [@Pacey](https://community.glideapps.com/u/Pacey)\ **Post date:** [November 14, 2023, 9:48pm UTC](https://community.glideapps.com/t/issue-accessing-our-url-with-www/67562/6 "2023-11-14T21:48:09Z")
Do you do this under the Domain Forwarding? ---
**Author:** ![c7y](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/c7y/32/50824_2.png) [@c7y](https://community.glideapps.com/u/c7y)\ **Post date:** [November 15, 2023, 10:01am UTC](https://community.glideapps.com/t/issue-accessing-our-url-with-www/67562/7 "2023-11-15T10:01:29Z")
I’m using Namecheap for my hosting, and they said the same - to contact Glide. I believe this is the only forum for support. ---
**Author:** ![Franky\_Boy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/franky_boy/32/58265_2.png) [@Franky\_Boy](https://community.glideapps.com/u/Franky_Boy)\ **Post date:** [November 15, 2023, 8:50pm UTC](https://community.glideapps.com/t/issue-accessing-our-url-with-www/67562/8 "2023-11-15T20:50:25Z")
Hi, Yes. forward [www.example.com](http://www.example.com) to [example.com](http://example.com) ---
**Author:** ![Pacey](https://avatars.discourse-cdn.com/v4/letter/p/df788c/32.png) [@Pacey](https://community.glideapps.com/u/Pacey)\ **Post date:** [November 16, 2023, 10:20am UTC](https://community.glideapps.com/t/issue-accessing-our-url-with-www/67562/9 "2023-11-16T10:20:26Z")
I thought so too. Just took my chances to email [hello@glideapps.com](mailto:hello@glideapps.com) but have not heard from them yet. As of this writing the www is now working using the forwarding setup. You can check out below what Squarespace did to ours and what Franky\_Boy suggested. ---
**Author:** ![Pacey](https://avatars.discourse-cdn.com/v4/letter/p/df788c/32.png) [@Pacey](https://community.glideapps.com/u/Pacey)\ **Post date:** [November 16, 2023, 10:27am UTC](https://community.glideapps.com/t/issue-accessing-our-url-with-www/67562/10 "2023-11-16T10:27:19Z")
Hi! Thanks for this. I’ve suggested Squarespace about it and initially mentioned that the URL we would like the site to be directed to should also be coming from Glide (which frankly I don’t understand) BUT eventually they stepped in and configured our DNS and the forwarding settings (which goes back to what you’ve suggested). ![Screenshot 2023-11-16 at 6.13.08 PM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/9/5/950e09a3e0ebadb0036c1d5194c6acbc3fe144e4.png) This is the current DNS settings: ![Screenshot 2023-11-16 at 6.13.30 PM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/c/6c20f57f7a54ab2a12cb70c800749da24f0c5f31.png) So now our URL with the www is now working–hopefully it’ll hold up. Thanks for your responses! ---
**Author:** ![dusstin](https://avatars.discourse-cdn.com/v4/letter/d/e274bd/32.png) [@dusstin](https://community.glideapps.com/u/dusstin)\ **Post date:** [November 17, 2023, 4:54pm UTC](https://community.glideapps.com/t/issue-accessing-our-url-with-www/67562/11 "2023-11-17T16:54:45Z")
In the same boat here. Domain is with GoDaddy. Have tried all recommendations but still cannot access via “www”. ---
**Author:** ![Pacey](https://avatars.discourse-cdn.com/v4/letter/p/df788c/32.png) [@Pacey](https://community.glideapps.com/u/Pacey)\ **Post date:** [November 20, 2023, 10:10am UTC](https://community.glideapps.com/t/issue-accessing-our-url-with-www/67562/12 "2023-11-20T10:10:15Z")
you may try the domain forwarding. This is what Squarespace CS did ![Screenshot 2023-11-20 at 6.08.24 PM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/0/c057deeee9cfd161ed54070c9ad2e6b352ee674e.png) plus the DNS setting screenshot above