# Is the Messenger Icon Only for Business Plan? Billing Support Also Not Working

**URL:** https://community.glideapps.com/t/is-the-messenger-icon-only-for-business-plan-billing-support-also-not-working/85462
**Category:** Ask for Help
**Created:** [November 21, 2025, 12:43am UTC](https://community.glideapps.com/t/is-the-messenger-icon-only-for-business-plan-billing-support-also-not-working/85462 "2025-11-21T00:43:51Z")
**Posts on this page:** 1
**Showing post:** 3

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### Author: ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [November 21, 2025, 12:55am UTC](https://community.glideapps.com/t/is-the-messenger-icon-only-for-business-plan-billing-support-also-not-working/85462/3 "2025-11-21T00:55:23Z")

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If you have opted out of cookies and tracking, the chat icon will not appear.

 ![CleanShot 2025-11-21 at 08.53.21@2x](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/f/6f9b7f7f8ad4454994c26cd24dbe2640d6123869.png)

The reason why it is best to contact Support via the chat is that when you do, details about your App are automatically captured, which helps with the support process.

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_[View the full topic](https://community.glideapps.com/t/is-the-messenger-icon-only-for-business-plan-billing-support-also-not-working/85462)._