# Is the Messenger Icon Only for Business Plan? Billing Support Also Not Working **URL:** https://community.glideapps.com/t/is-the-messenger-icon-only-for-business-plan-billing-support-also-not-working/85462 **Category:** Ask for Help **Created:** [November 21, 2025, 12:43am UTC](https://community.glideapps.com/t/is-the-messenger-icon-only-for-business-plan-billing-support-also-not-working/85462 "2025-11-21T00:43:51Z") **Posts on this page:** 5 **Page:** 1
### Author: ![smallpond](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/smallpond/32/61256_2.png) [@smallpond](https://community.glideapps.com/u/smallpond) #### Post date: [November 21, 2025, 12:43am UTC](https://community.glideapps.com/t/is-the-messenger-icon-only-for-business-plan-billing-support-also-not-working/85462/1 "2025-11-21T00:43:51Z")
Hello! When I contacted Glide Support by email, I received an automated reply saying: “Next time you have an issue, support will be faster if you sign in to your Glide account and click the Messenger icon in the bottom right corner.” We’re on the **Maker Plan** , but we don’t see any Messenger icon. Is this only available on **Business Plan and above**? Also, on the Billing page, there’s a “ **Need help with billing?** ” → “ **Contact Support** ” button. When I click it, it asks me to select an app to link, but after selecting an app, the window just closes and nothing happens. Has anyone else experienced this or know how to reach support properly from the Maker plan? Thanks! ---
### Author: ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager) #### Post date: [November 21, 2025, 12:54am UTC](https://community.glideapps.com/t/is-the-messenger-icon-only-for-business-plan-billing-support-also-not-working/85462/2 "2025-11-21T00:54:02Z")
Did you happen to opt out of cookies and tracking at the account level? > **[Cookies in Glide | Glide Docs](https://www.glideapps.com/docs/cookies-in-glide#cookies-at-the-account-level)** > > Learn how Glide uses Cookies in your apps. ---
### Author: ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy) #### Post date: [November 21, 2025, 12:55am UTC](https://community.glideapps.com/t/is-the-messenger-icon-only-for-business-plan-billing-support-also-not-working/85462/3 "2025-11-21T00:55:23Z")
If you have opted out of cookies and tracking, the chat icon will not appear. ![CleanShot 2025-11-21 at 08.53.21@2x](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/f/6f9b7f7f8ad4454994c26cd24dbe2640d6123869.png) The reason why it is best to contact Support via the chat is that when you do, details about your App are automatically captured, which helps with the support process. ---
### Author: ![smallpond](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/smallpond/32/61256_2.png) [@smallpond](https://community.glideapps.com/u/smallpond) #### Post date: [November 21, 2025, 1:03am UTC](https://community.glideapps.com/t/is-the-messenger-icon-only-for-business-plan-billing-support-also-not-working/85462/4 "2025-11-21T01:03:08Z")
@Jeff_Hager and @Darren_Murphy I just uncheck the Opt out checkbox and I have access to Support from the dashboard. I didn’t realize this. Thank you so much for your help! ---
### Author: ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system) #### Post date: [November 28, 2025, 1:03am UTC](https://community.glideapps.com/t/is-the-messenger-icon-only-for-business-plan-billing-support-also-not-working/85462/5 "2025-11-28T01:03:31Z")
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.