# IOS devices unable to open links from image component

**URL:** <https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762>\
**Category:** Ask for Help\
**Created:** [June 6, 2022, 7:02am UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762 "2022-06-06T07:02:30Z")\
**Posts on this page:** 17\
**Page:** 1

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**Author:** ![Hans](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hans/32/41352_2.png) [@Hans](https://community.glideapps.com/u/Hans)\
**Post date:** [June 6, 2022, 7:02am UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/1 "2022-06-06T07:02:30Z")

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Hello everyone,

Just noticed an issue where ios devices are unable to open links from an image. (android ok)

The links work on the link component (for ios), its just for image components where the action is open link.

Link to App: [https://pswlf2022.glideapp.io/](https://pswlf2022.glideapp.io/)

 ![screenshot](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/d/2d7eaf77a8f2604a859d421265027d649308ab88.jpeg)

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<div class="post-metadata">

**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [June 6, 2022, 7:15am UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/2 "2022-06-06T07:15:40Z")

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The image component expects the URL to return an image, but your URL appears to be returning HTML. So I think what you are seeing is expected behaviour.

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<div class="post-metadata">

**Author:** ![Hans](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hans/32/41352_2.png) [@Hans](https://community.glideapps.com/u/Hans)\
**Post date:** [June 6, 2022, 7:25am UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/3 "2022-06-06T07:25:19Z")

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Thanks Darren!

Sorry if it wasn’t clear from the screenshot, the image url is in the white-out box near the top. The action being configured is an open link action when clicking on the image. Or at least thats what I understand the action to mean.

Thanks!

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<div class="post-metadata">

**Author:** ![Hans](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hans/32/41352_2.png) [@Hans](https://community.glideapps.com/u/Hans)\
**Post date:** [June 6, 2022, 7:26am UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/4 "2022-06-06T07:26:44Z")

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the open link action (from image component) works fine on android devices, only encountered issues with ios.

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<div class="post-metadata">

**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [June 6, 2022, 7:29am UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/5 "2022-06-06T07:29:47Z")

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ah, I see.  
Okay, let me test this myself.

Update: @Hans it works for me, tested on IOS.

When you say it doesn’t work, what actually happens when you try?

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<div class="post-metadata">

**Author:** ![Hans](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hans/32/41352_2.png) [@Hans](https://community.glideapps.com/u/Hans)\
**Post date:** [June 6, 2022, 7:43am UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/6 "2022-06-06T07:43:51Z")

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Hmm thats weird, we’ve tested on a couple of devices.

Doesn’t work = literally nothing happens, we still remain in glide, no error message pops up.

Might there be geographical settings from ios end that are affecting this? i.e. location specific policies. We are located in Singapore if that helps.

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<div class="post-metadata">

**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [June 6, 2022, 7:46am UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/7 "2022-06-06T07:46:41Z")

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> [@Hans](#):
>
> Might there be geographical settings from ios end that are affecting this? i.e. location specific policies. We are located in Singapore if that helps.

Possibly, but I’m also in Singapore 🙂  
I tested with `https://www.google.com`

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<div class="post-metadata">

**Author:** ![Hans](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hans/32/41352_2.png) [@Hans](https://community.glideapps.com/u/Hans)\
**Post date:** [June 6, 2022, 7:46am UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/8 "2022-06-06T07:46:53Z")

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for clarity am refering to iphones/ipads when speaking about ios

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<div class="post-metadata">

**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [June 6, 2022, 7:47am UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/9 "2022-06-06T07:47:58Z")

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yep, same. I tested with an iPhone 12 running 15.5

Here is how I configured it:

 ![Screen Shot 2022-06-06 at 3.53.45 PM](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/6/063efcf6c1f7654f2a565f1be26d58bc1732f1ba.png)

I published this change and opened the app with my iPhone.  
When I tapped on the image, the link opened in a pseudo-browser.  
When I clicked on done, I was returned to the app.

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<div class="post-metadata">

**Author:** ![Hans](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hans/32/41352_2.png) [@Hans](https://community.glideapps.com/u/Hans)\
**Post date:** [June 6, 2022, 8:25am UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/10 "2022-06-06T08:25:12Z")

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Thanks Darren!

Nice to know that there are fellow Gliders in Singapore! 🙂 Thank you for the advice and testing this out!

We have some devices running 15.5 too but still not working out for us, unfortunately.

Thank you so much!

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<div class="post-metadata">

**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [June 6, 2022, 2:30pm UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/11 "2022-06-06T14:30:32Z")

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Have you tried with:

```auto
https://t.me/LearningFestivalBot

```

I removed the www part, I think that was possibly a reason it didn’t resolve correctly, because Telegram links are [t.me](http://t.me) (not with www).

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<div class="post-metadata">

**Author:** ![Hans](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hans/32/41352_2.png) [@Hans](https://community.glideapps.com/u/Hans)\
**Post date:** [June 6, 2022, 3:25pm UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/12 "2022-06-06T15:25:03Z")

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Thanks Thinh, have tried it out, but unfortunately it doesn’t work on the ios devices still. Not sure why this is the case and interestingly Darren wasn’t able to replicate it with his ios device.

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<div class="post-metadata">

**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [June 7, 2022, 12:09am UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/13 "2022-06-07T00:09:53Z")

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So it does work on other devices? I can’t access that through your app via Chrome on MacOS either.

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<div class="post-metadata">

**Author:** ![Hans](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hans/32/41352_2.png) [@Hans](https://community.glideapps.com/u/Hans)\
**Post date:** [June 9, 2022, 4:17pm UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/14 "2022-06-09T16:17:06Z")

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Thanks for checking Thinh! have also tried with a Mac (safari and chrome) and it doesn’t work as well.

So far only seems to work on android and windows.

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<div class="post-metadata">

**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [June 9, 2022, 11:54pm UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/15 "2022-06-09T23:54:23Z")

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I tested this button on MacOS Chrome and MacOS Safari, it all seems to work fine.

Any chance you didn’t add “https” at the start?

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<div class="post-metadata">

**Author:** ![Hans](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/hans/32/41352_2.png) [@Hans](https://community.glideapps.com/u/Hans)\
**Post date:** [June 13, 2022, 6:49pm UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/16 "2022-06-13T18:49:42Z")

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Hi Thinh, thanks for checking this out. Yes our workaround solution now is to use a link component for it as the image version doesnt work specifically for the ios devices we tested.

Thanks!

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<div class="post-metadata">

**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [June 13, 2022, 11:26pm UTC](https://community.glideapps.com/t/ios-devices-unable-to-open-links-from-image-component/42762/17 "2022-06-13T23:26:44Z")

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Using the same setup as you I was able to click the link.

By any chance can you send over some screenshots on how you are configuring that screen? Do you have any external CSS or some configurations that possibly could have affected that? I can’t click on your app’s link even with Chrome, not just iOS.
