# Intercom integration overlay issues

**URL:** <https://community.glideapps.com/t/intercom-integration-overlay-issues/74063>\
**Category:** Report a Bug\
**Tags:** glide-escalated\
**Created:** [June 12, 2024, 6:43am UTC](https://community.glideapps.com/t/intercom-integration-overlay-issues/74063 "2024-06-12T06:43:40Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Fredrik\_Stoltz](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/fredrik_stoltz/32/64687_2.png) [@Fredrik\_Stoltz](https://community.glideapps.com/u/Fredrik_Stoltz)\
**Post date:** [June 12, 2024, 6:43am UTC](https://community.glideapps.com/t/intercom-integration-overlay-issues/74063/1 "2024-06-12T06:43:40Z")

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Just added the Intercom integration and now see that when I click open a chat window, it cannot be closed as the “X” itself is outside the touch area and it is not possible to close the window unless you tilt the phone.

Anyone got this right?

 ![IMG_9585 2](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/8/1/81397a9e137fec63173fced0e689a4744a00fb2e.png)

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [June 12, 2024, 2:20pm UTC](https://community.glideapps.com/t/intercom-integration-overlay-issues/74063/2 "2024-06-12T14:20:09Z")

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This has been tagged so the team can review this. Thank you. Can you also provide what type of device you’re using for the screenshot?

An alternative option for you is to contact the support team using the Intercom integration.

> [@Community Update: Support chat in the Glide builder speech\_balloon](https://community.glideapps.com/t/community-update-support-chat-in-the-glide-builder/73866):
>
> Hello Gliders! You can now reach our support team directly from the Glide builder. Use the updated messenger (powered by Intercom) to ask for help, report issues, or share your feedback while you’re working on your Glide app. [Opening a support chat] P.S. We’re investigating a bug with the Intercom messenger not recognizing when a user is on a paid plan. If that happens to you, try the following: Navigate into a paid team Open the messenger Reload the webpage Open the messenger again and s…

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**Author:** ![Fredrik\_Stoltz](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/fredrik_stoltz/32/64687_2.png) [@Fredrik\_Stoltz](https://community.glideapps.com/u/Fredrik_Stoltz)\
**Post date:** [June 12, 2024, 2:35pm UTC](https://community.glideapps.com/t/intercom-integration-overlay-issues/74063/3 "2024-06-12T14:35:06Z")

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Thanks!

Iphone 14 pro, 17.4.1

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**Author:** ![LaunchPath](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/launchpath/32/79092_2.png) [@LaunchPath](https://community.glideapps.com/u/LaunchPath)\
**Post date:** [September 29, 2024, 3:59am UTC](https://community.glideapps.com/t/intercom-integration-overlay-issues/74063/4 "2024-09-29T03:59:45Z")

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Any update on this as we are experiencing the same issue?

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<div class="post-metadata">

**Author:** ![Fredrik\_Stoltz](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/fredrik_stoltz/32/64687_2.png) [@Fredrik\_Stoltz](https://community.glideapps.com/u/Fredrik_Stoltz)\
**Post date:** [October 14, 2024, 7:05am UTC](https://community.glideapps.com/t/intercom-integration-overlay-issues/74063/5 "2024-10-14T07:05:42Z")

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Hi there! We solved it with CSS.

code:

.intercom-lightweight-app-launcher {  
bottom: 4% !important;  
}

[class\*=“intercom-with-namespace”] {  
bottom: 4% !important;  
}

.intercom-messenger-frame {  
max-height: 84% !important;  
top: 5% !important;  
}

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [April 12, 2025, 7:06am UTC](https://community.glideapps.com/t/intercom-integration-overlay-issues/74063/6 "2025-04-12T07:06:26Z")

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