# Incorrect files are loading? **URL:** \ **Category:** Ask for Help\ **Created:** [May 31, 2023, 10:42am UTC](https://community.glideapps.com/t/incorrect-files-are-loading/62311 "2023-05-31T10:42:41Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [May 31, 2023, 10:42am UTC](https://community.glideapps.com/t/incorrect-files-are-loading/62311/1 "2023-05-31T10:42:41Z")
I am a little stuck / confused I am dynamically creating thumbs from videos using Cloudinary, however they are showing up as blanks: You will see in the ThumbCheck column they are listed there ![Screenshot 2023-05-31 at 12.35.57](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/f/6fa7a89391d14f450d378d76688b11cf7617608a.jpeg) **This is the URLS in the ThumbCheck that are listed in Glide, that should be showing** ![](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/9/0978777c98dc6e340cef5da57e26bfac348a85e5.jpeg) ![](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/e/3e4c24d215333d7e66897da7070da288d08672a5.jpeg) [https://res.cloudinary.com/surf-diaries/video/upload/glide\_storagelong/yna3guws4bpYoWANKTR1.jp](https://res.cloudinary.com/surf-diaries/video/upload/glide_storagelong/yna3guws4bpYoWANKTR1.jp) However when I checked the browser they are loading the incorrect files? ![Screenshot 2023-05-31 at 12.40.04](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/1/21b31827ffcc69d24196821c826ef6f3ff434002.jpeg) Here is the links on what the debugger is showing [https://res.cloudinary.com/glide/image/fetch/f\_auto,w\_500,c\_limit/https%3A%2F%2Fres.cloudinary.com%2Fsurf-diaries%2Fvideo%2Fupload%2Fglide\_storagelong%2FUX9uFPFloSnsVcQh96GI.jpg](https://res.cloudinary.com/glide/image/fetch/f_auto,w_500,c_limit/https%3A%2F%2Fres.cloudinary.com%2Fsurf-diaries%2Fvideo%2Fupload%2Fglide_storagelong%2FUX9uFPFloSnsVcQh96GI.jpg) [https://res.cloudinary.com/glide/image/fetch/f\_auto,w\_500,c\_limit/https%3A%2F%2Fres.cloudinary.com%2Fsurf-diaries%2Fvideo%2Fupload%2Fglide\_storagelong%2FIfzsR6G6djJEojDuqRp0.jpg](https://res.cloudinary.com/glide/image/fetch/f_auto,w_500,c_limit/https%3A%2F%2Fres.cloudinary.com%2Fsurf-diaries%2Fvideo%2Fupload%2Fglide_storagelong%2FIfzsR6G6djJEojDuqRp0.jpg) ![](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/c/0c09018ed2cab20230fea2c1b9a7e163b396925e.jpeg) Here is a link to the [Gallery Page](https://diary.surf/dl/g), you will see the top 3 aren’t loading? Can anyone advise or assist? > **[Surf Diary](https://diary.surf/dl/g)** > > Find your wave ---
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [May 31, 2023, 4:11pm UTC](https://community.glideapps.com/t/incorrect-files-are-loading/62311/2 "2023-05-31T16:11:30Z")
Can anyone assist? Here is the basic flow: 1. Photographer uploads a large video: [Link](https://storage.googleapis.com/glide-prod.appspot.com/uploads-v2/3God6rWTkBPmTRnHgO0G/pub/yna3guws4bpYoWANKTR1.mp4) 2. Then the Surf Diary Platform (using Cloudinary) Watermarks the footage and makes a teaser video for the potential customer: [Link](https://res.cloudinary.com/surf-diaries/video/upload/e_preview:duration_20:max_seg_10:min_seg_dur_2/q_auto:low/co_rgb:FFFFFF55,l_text:roboto_550_normal_left:diary.surf/fl_layer_apply,g_center,x_50,y_5,c_scale,fl_relative,w_0.8/co_rgb:FFFFFF55,l_text:roboto_50_normal_up:%22this%20is%20a%20preview%22/fl_layer_apply,g_north,x_50,y_20,c_scale,fl_relative,w_0.2/glide_storagelong/yna3guws4bpYoWANKTR1.mp4) 3. Then the Surf Diary Platform (using Cloudinary) creates a thumbnail: [Link](https://res.cloudinary.com/surf-diaries/video/upload/glide_storagelong/yna3guws4bpYoWANKTR1.jpg) What I don’t understand is that the Thumb link works fine as is, however when we have it loaded with the others, it’s not working? Hence the [Gallery](https://diary.surf/dl/g) page? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [May 31, 2023, 4:26pm UTC](https://community.glideapps.com/t/incorrect-files-are-loading/62311/3 "2023-05-31T16:26:21Z")
Seems to be loading for me. Maybe a cache issue??? ![Screenshot_20230531-112401](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/c/cc7b0ec23777d76b9d120106febad1e9f5237664.jpeg) ---
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [May 31, 2023, 7:04pm UTC](https://community.glideapps.com/t/incorrect-files-are-loading/62311/4 "2023-05-31T19:04:27Z")
Strange, it’s working now…? must have been a weird caching issue?? ---
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [June 1, 2023, 6:41am UTC](https://community.glideapps.com/t/incorrect-files-are-loading/62311/5 "2023-06-01T06:41:10Z")
Ahh no it’s still doing it again? Can you [see the blanks here](https://diary.surf/dl/g) ![Screenshot 2023-06-01 at 08.40.26](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/e/3/e384df6bddb15207c0d073d5ffbe87f865488be1.jpeg) [This is the link it’s trying to open](https://res.cloudinary.com/glide/image/fetch/f_auto,w_500,c_limit/https%3A%2F%2Fres.cloudinary.com%2Fsurf-diaries%2Fvideo%2Fupload%2Fglide_storagelong%2FUX9uFPFloSnsVcQh96GI.jpg) ---
**Author:** ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)\ **Post date:** [June 1, 2023, 10:40am UTC](https://community.glideapps.com/t/incorrect-files-are-loading/62311/6 "2023-06-01T10:40:42Z")
Cloudinary support came back to me. The file on your side is an `mp4` so the first action to upload the file to Cloudinary is to request the URL [https://res.cloudinary.com/surf-diaries/video/upload/glide\_storagelong/UX9uFPFloSnsVcQh96GI.mp4](https://res.cloudinary.com/surf-diaries/video/upload/glide_storagelong/UX9uFPFloSnsVcQh96GI.mp4) (note the extension) so we fetch the asset from your Google Storage before anything else. In your case, the first URL requested is [https://res.cloudinary.com/surf-diaries/video/upload/glide\_storagelong/UX9uFPFloSnsVcQh96GI.jpg](https://res.cloudinary.com/surf-diaries/video/upload/glide_storagelong/UX9uFPFloSnsVcQh96GI.jpg) (note the extension) so we will be looking for the wrong file due to the extension hence the error. Actually, to overcome this, instead of using `jpg` at the end. Just use `f_jpg` in the middle: [https://res.cloudinary.com/surf-diaries/video/upload/f\_jpg/glide\_storagelong/UX9uFPFloSnsVcQh96GI.mp4](https://res.cloudinary.com/surf-diaries/video/upload/f_jpg/glide_storagelong/UX9uFPFloSnsVcQh96GI.mp4), it will ensure we are looking for the video and then convert it to a `jpg`. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [June 2, 2023, 10:40am UTC](https://community.glideapps.com/t/incorrect-files-are-loading/62311/7 "2023-06-02T10:40:51Z")
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