# Inability to cancel the free trial

**URL:** <https://community.glideapps.com/t/inability-to-cancel-the-free-trial/85370>\
**Category:** Ask for Help\
**Tags:** glide-escalated\
**Created:** [November 14, 2025, 3:02am UTC](https://community.glideapps.com/t/inability-to-cancel-the-free-trial/85370 "2025-11-14T03:02:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Lil\_Durian](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lil_durian/32/92868_2.png) [@Lil\_Durian](https://community.glideapps.com/u/Lil_Durian)\
**Post date:** [November 14, 2025, 3:02am UTC](https://community.glideapps.com/t/inability-to-cancel-the-free-trial/85370/1 "2025-11-14T03:02:39Z")

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Dear Glide Team,

I was using the free trial of Business Plan for the Glide Apps. However, I forgot to unsubscribe/cancel the plan during the free trial period. Since there are insufficient funds in the linked account/card, I was unable to pay for the original price of the Business Plan to continue the subscription. However, since I used the free trial for a temporary/pilot project, I am planning to not use it anymore.

Since I’ve cancelled the subscription outside the free trial period, do I have to pay the outstanding payment to successfully cancel the subscription? If so, is it possible to get a full refund after paying the full subscription if I submit the form within 14 days?

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**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [November 14, 2025, 11:57am UTC](https://community.glideapps.com/t/inability-to-cancel-the-free-trial/85370/2 "2025-11-14T11:57:54Z")

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@comm_support_agent

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<div class="post-metadata">

**Author:** ![glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/glide/32/53398_2.png) [@glide](https://community.glideapps.com/u/glide)\
**Post date:** [November 14, 2025, 12:35pm UTC](https://community.glideapps.com/t/inability-to-cancel-the-free-trial/85370/4 "2025-11-14T12:35:24Z")

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This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.

[Best practices when escalating issues to support](https://help.glideapps.com/en/articles/9324487-best-practices-when-asking-for-support)