# Images not loading on phone (some of them) **URL:** \ **Category:** Report a Bug\ **Created:** [February 27, 2021, 9:10pm UTC](https://community.glideapps.com/t/images-not-loading-on-phone-some-of-them/23522 "2021-02-27T21:10:54Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Mark\_Turrell](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mark_turrell/32/26605_2.png) [@Mark\_Turrell](https://community.glideapps.com/u/Mark_Turrell)\ **Post date:** [February 27, 2021, 9:10pm UTC](https://community.glideapps.com/t/images-not-loading-on-phone-some-of-them/23522/1 "2021-02-27T21:10:54Z")
My app’s URL: [vork.me](http://vork.me) (work in progress app) I have been using the app for a few days - and this evening I noticed that some of the images do not appear on phones (I tried Android and iOS). The images appear on the laptop. To show you what is going on: - [https://www.goodnewsnetwork.org/wp-content/uploads/2021/02/Frank-Rothwell-released-Alzheimers-Research-UK-1-324x235.jpg](https://www.goodnewsnetwork.org/wp-content/uploads/2021/02/Frank-Rothwell-released-Alzheimers-Research-UK-1-324x235.jpg) — this is the image, as pasted in by the user (and it displays in a browser and in the app on my laptop) – but when I look on the phone… it has vanished! Any ideas? Thanks! M ![Screenshot 2021-02-27 at 22.03.28](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/7/7/77ad6772badd3e7bfbfdd971c63c77f7e053a8c7.jpeg) ![IMG_8043.PNG](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/8/0886b540eaf178f8763baae1b80de737a4d16729.jpeg) ![IMG_8044.PNG](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/5/2/5202526da33a245086458f4a5f62a070a19a848f.jpeg) ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [February 27, 2021, 9:26pm UTC](https://community.glideapps.com/t/images-not-loading-on-phone-some-of-them/23522/2 "2021-02-27T21:26:55Z")
You’re positive that the link, in the app, starts with `https://` and not `http://`? ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [February 27, 2021, 9:27pm UTC](https://community.glideapps.com/t/images-not-loading-on-phone-some-of-them/23522/3 "2021-02-27T21:27:25Z")
May I have a support link to look at the app? ---
**Author:** ![Mark\_Turrell](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mark_turrell/32/26605_2.png) [@Mark\_Turrell](https://community.glideapps.com/u/Mark_Turrell)\ **Post date:** [February 27, 2021, 9:40pm UTC](https://community.glideapps.com/t/images-not-loading-on-phone-some-of-them/23522/4 "2021-02-27T21:40:17Z")
Yes and yes ![](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/7/2/72b4b956f4874ca5eea0ab6b3e02e55198d6ce00.jpeg) - is an example (I manually copied across the images from 10 articles to make my mockup) And yes - [vork.me](http://vork.me) Nothing private in there right now - all work in progress. And when the support people come in - it seems to be the News cards that have the problem (tab = Swipes, filter = News). And I tried on my iPhone 8 and an Android (my wife is a professional software tester… and has tons of gadgets). Thanks! M ---
**Author:** ![david](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/david/32/62831_2.png) [@david](https://community.glideapps.com/u/david)\ **Post date:** [February 27, 2021, 11:55pm UTC](https://community.glideapps.com/t/images-not-loading-on-phone-some-of-them/23522/5 "2021-02-27T23:55:44Z")
A support link is a special link from the menu on your app tile, on your dashboard:[Support Codes - Glide Library](https://docs.glideapps.com/all/etc/account/support-codes) ---
**Author:** ![Mark\_Turrell](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mark_turrell/32/26605_2.png) [@Mark\_Turrell](https://community.glideapps.com/u/Mark_Turrell)\ **Post date:** [February 28, 2021, 12:08am UTC](https://community.glideapps.com/t/images-not-loading-on-phone-some-of-them/23522/6 "2021-02-28T00:08:21Z")
[https://go.glideapps.com/support/d0a3b1db-1864-4dd9-a31b-482fdfd4f22f](https://go.glideapps.com/support/d0a3b1db-1864-4dd9-a31b-482fdfd4f22f) And thanks for the info - I did not know about Support Codes. Thanks!