# Image Picker - Error Message

**URL:** <https://community.glideapps.com/t/image-picker-error-message/79924>\
**Category:** Ask for Help\
**Created:** [February 8, 2025, 11:01pm UTC](https://community.glideapps.com/t/image-picker-error-message/79924 "2025-02-08T23:01:52Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![mrt224](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mrt224/32/490_2.png) [@mrt224](https://community.glideapps.com/u/mrt224)\
**Post date:** [February 8, 2025, 11:01pm UTC](https://community.glideapps.com/t/image-picker-error-message/79924/1 "2025-02-08T23:01:52Z")

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anybody else having trouble with the image picker?  
sometimes trying to upload a picture I get an “error” message

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**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [February 9, 2025, 12:04am UTC](https://community.glideapps.com/t/image-picker-error-message/79924/2 "2025-02-09T00:04:54Z")

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What is the format of the images you are trying to upload?

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**Author:** ![mrt224](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mrt224/32/490_2.png) [@mrt224](https://community.glideapps.com/u/mrt224)\
**Post date:** [February 9, 2025, 12:21am UTC](https://community.glideapps.com/t/image-picker-error-message/79924/3 "2025-02-09T00:21:08Z")

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I don’t know. A client tried to upload the photo.

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**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [February 9, 2025, 12:39am UTC](https://community.glideapps.com/t/image-picker-error-message/79924/4 "2025-02-09T00:39:10Z")

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Can you get the most information you can please? It will help us understand your issue and try to figure if it is a real bug or something that we can fix together.

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<div class="post-metadata">

**Author:** ![mrt224](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mrt224/32/490_2.png) [@mrt224](https://community.glideapps.com/u/mrt224)\
**Post date:** [February 9, 2025, 1:03am UTC](https://community.glideapps.com/t/image-picker-error-message/79924/5 "2025-02-09T01:03:14Z")

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the client does not know. they tried to upload from their phone.

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**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [February 9, 2025, 1:03am UTC](https://community.glideapps.com/t/image-picker-error-message/79924/6 "2025-02-09T01:03:59Z")

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Are you able to replicate the issue?

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<div class="post-metadata">

**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [February 9, 2025, 1:04am UTC](https://community.glideapps.com/t/image-picker-error-message/79924/7 "2025-02-09T01:04:38Z")

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Can you check if your storage quota is busted?

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [February 9, 2025, 1:41am UTC](https://community.glideapps.com/t/image-picker-error-message/79924/8 "2025-02-09T01:41:36Z")

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If it’s iPhone, it might be HEIC. You can tell by the extension of the image URL.

Not that it is a problem, but you might want to try reproducing the problem.

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<div class="post-metadata">

**Author:** ![mrt224](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mrt224/32/490_2.png) [@mrt224](https://community.glideapps.com/u/mrt224)\
**Post date:** [February 9, 2025, 5:07am UTC](https://community.glideapps.com/t/image-picker-error-message/79924/9 "2025-02-09T05:07:46Z")

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no but this is not the 1st client that has had this issue.