# I'm having trouble installing my new theme.

**URL:** <https://community.glideapps.com/t/im-having-trouble-installing-my-new-theme/43727>\
**Category:** Ask for Help\
**Created:** [June 30, 2022, 6:06pm UTC](https://community.glideapps.com/t/im-having-trouble-installing-my-new-theme/43727 "2022-06-30T18:06:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Rene\_Siegel](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rene_siegel/32/44448_2.png) [@Rene\_Siegel](https://community.glideapps.com/u/Rene_Siegel)\
**Post date:** [June 30, 2022, 6:06pm UTC](https://community.glideapps.com/t/im-having-trouble-installing-my-new-theme/43727/1 "2022-06-30T18:06:01Z")

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Hello everyone. I bought a theme but when I want to download it, it writes it here. Do you know how to solve that problem?

An error occurred duplicating the app.  
In most cases this is caused by a large and/or complex Google sheet. Delete all rows and columns that your app is not using or there is no data. Glide will append rows as needed so you can remove all empty rows below the existing data on all of your sheets. Then try to duplicate the app again.

: Could not load the receiving user’s Google Sheets integration

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**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\
**Post date:** [June 30, 2022, 6:19pm UTC](https://community.glideapps.com/t/im-having-trouble-installing-my-new-theme/43727/2 "2022-06-30T18:19:46Z")

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When you say Theme, do you mean a Template?

Did you purchase it through Glide or from someone else?

Do you have a google account associated with you glide account? Meaning, did you sign into Glide using Google Authentication, or did you use an email/password to sign in?