# I'm experiencing a login issue where Gmail users receive a PIN code as expected, but users with other domains (e.g., @itsumo-w.jp) do not—could there be any domain restrictions? **URL:** \ **Category:** Ask for Help\ **Created:** [January 31, 2025, 9:42am UTC](https://community.glideapps.com/t/im-experiencing-a-login-issue-where-gmail-users-receive-a-pin-code-as-expected-but-users-with-other-domains-e-g-itsumo-w-jp-do-not-could-there-be-any-domain-restrictions/79679 "2025-01-31T09:42:12Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![y09a16](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/y09a16/32/83994_2.png) [@y09a16](https://community.glideapps.com/u/y09a16)\ **Post date:** [January 31, 2025, 9:42am UTC](https://community.glideapps.com/t/im-experiencing-a-login-issue-where-gmail-users-receive-a-pin-code-as-expected-but-users-with-other-domains-e-g-itsumo-w-jp-do-not-could-there-be-any-domain-restrictions/79679/1 "2025-01-31T09:42:13Z")
I am developing an app with Glide. I started using the Team Plan trial on December 29 and switched to the Maker Plan with an annual payment on January 30. I am experiencing an issue with login. Previously, as long as a user was pre-added, they would receive a PIN code and be able to log in. Currently, Gmail addresses (e.g., `@gmail.com`) still receive the PIN code as expected. However, users with other domains, such as `@itsumo-w.jp`, are not receiving the PIN. Could there be any domain restrictions in place? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [January 31, 2025, 9:45am UTC](https://community.glideapps.com/t/im-experiencing-a-login-issue-where-gmail-users-receive-a-pin-code-as-expected-but-users-with-other-domains-e-g-itsumo-w-jp-do-not-could-there-be-any-domain-restrictions/79679/2 "2025-01-31T09:45:42Z")
The Maker Plan only allows personal users. See below to understand more. > **[Personal Users | Glide Docs](https://www.glideapps.com/docs/essentials/users/personal-users)** > > Personal and educational domains that qualify as personal app users. ---
**Author:** ![y09a16](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/y09a16/32/83994_2.png) [@y09a16](https://community.glideapps.com/u/y09a16)\ **Post date:** [January 31, 2025, 10:23am UTC](https://community.glideapps.com/t/im-experiencing-a-login-issue-where-gmail-users-receive-a-pin-code-as-expected-but-users-with-other-domains-e-g-itsumo-w-jp-do-not-could-there-be-any-domain-restrictions/79679/3 "2025-01-31T10:23:47Z")
Can you provide a more specific definition of what qualifies as a “Personal User”? I have reviewed the link you provided, but the exact conditions are unclear. I understand that Gmail, Yahoo Mail, and iCloud are allowed. Could you clarify what other criteria determine whether an email domain is considered personal? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [January 31, 2025, 10:27am UTC](https://community.glideapps.com/t/im-experiencing-a-login-issue-where-gmail-users-receive-a-pin-code-as-expected-but-users-with-other-domains-e-g-itsumo-w-jp-do-not-could-there-be-any-domain-restrictions/79679/4 "2025-01-31T10:27:13Z")
Note the last paragraph below: ![CleanShot 2025-01-31 at 18.12.04@2x](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/9/49d82e337fa5f2b2712e040e7e63e106e99a32b7.png) If in doubt about any specific domain, you can use the validator to check (link in the docs). ---
**Author:** ![y09a16](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/y09a16/32/83994_2.png) [@y09a16](https://community.glideapps.com/u/y09a16)\ **Post date:** [January 31, 2025, 11:09pm UTC](https://community.glideapps.com/t/im-experiencing-a-login-issue-where-gmail-users-receive-a-pin-code-as-expected-but-users-with-other-domains-e-g-itsumo-w-jp-do-not-could-there-be-any-domain-restrictions/79679/5 "2025-01-31T23:09:03Z")
Thank you for your response. I would like to confirm one more point. Are there any restrictions on the app’s content under the Maker plan? The Business plan generally limits the number of users to 30, while the Maker plan allows a larger number of personal users to register. Is the Maker plan intended for individual users, such as customers of an e-commerce site? In that case, if users register with email addresses like Gmail but the app is deemed to be for business purposes (e.g., a simple communication tool between companies), is there a possibility of any restrictions or limitations being imposed? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [February 1, 2025, 6:19am UTC](https://community.glideapps.com/t/im-experiencing-a-login-issue-where-gmail-users-receive-a-pin-code-as-expected-but-users-with-other-domains-e-g-itsumo-w-jp-do-not-could-there-be-any-domain-restrictions/79679/6 "2025-02-01T06:19:33Z")
> [@y09a16](#): > > In that case, if users register with email addresses like Gmail but the app is deemed to be for business purposes (e.g., a simple communication tool between companies), is there a possibility of any restrictions or limitations being imposed? That’s not really the type of use case that the Maker plan is intended for, but no, there are no specific restrictions other than those given on the Pricing page. ie. Personal Users only, 500 updates, 25/50k rows, etc. ---
**Author:** ![y09a16](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/y09a16/32/83994_2.png) [@y09a16](https://community.glideapps.com/u/y09a16)\ **Post date:** [February 1, 2025, 6:57am UTC](https://community.glideapps.com/t/im-experiencing-a-login-issue-where-gmail-users-receive-a-pin-code-as-expected-but-users-with-other-domains-e-g-itsumo-w-jp-do-not-could-there-be-any-domain-restrictions/79679/7 "2025-02-01T06:57:51Z")
Thank you. That was very helpful. Have a great day! ---
**Author:** ![y09a16](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/y09a16/32/83994_2.png) [@y09a16](https://community.glideapps.com/u/y09a16)\ **Post date:** [February 3, 2025, 8:47am UTC](https://community.glideapps.com/t/im-experiencing-a-login-issue-where-gmail-users-receive-a-pin-code-as-expected-but-users-with-other-domains-e-g-itsumo-w-jp-do-not-could-there-be-any-domain-restrictions/79679/8 "2025-02-03T08:47:16Z")
I recently inquired about personal users and have an additional question. In my Google account, I created an address like [example+002@gmail.com](mailto:example+002@gmail.com) using the alias function. While I was able to log in with this alias, I encountered errors during subsequent operations. Is it possible that addresses created as aliases are recognized as invalid? Additionally, in Google Workspace, if I create multiple addresses from a single account (changing the domain to our company name), I understand that only one custom domain can be authorized. Can I use that domain?" ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [February 3, 2025, 9:57am UTC](https://community.glideapps.com/t/im-experiencing-a-login-issue-where-gmail-users-receive-a-pin-code-as-expected-but-users-with-other-domains-e-g-itsumo-w-jp-do-not-could-there-be-any-domain-restrictions/79679/9 "2025-02-03T09:57:05Z")
> [@y09a16](#): > > While I was able to log in with this alias, I encountered errors during subsequent operations. What sort of errors? > [@y09a16](#): > > Is it possible that addresses created as aliases are recognized as invalid? No, they’ve always worked and been recognised as unique users as far as I’m aware. > [@y09a16](#): > > I understand that only one custom domain can be authorized. Can I use that domain?" Yes, I don’t see why not. ---
**Author:** ![y09a16](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/y09a16/32/83994_2.png) [@y09a16](https://community.glideapps.com/u/y09a16)\ **Post date:** [February 3, 2025, 1:36pm UTC](https://community.glideapps.com/t/im-experiencing-a-login-issue-where-gmail-users-receive-a-pin-code-as-expected-but-users-with-other-domains-e-g-itsumo-w-jp-do-not-could-there-be-any-domain-restrictions/79679/10 "2025-02-03T13:36:22Z")
> [@Darren\_Murphy](#): > > What sort of errors? Initially, I tested the following flow without the user being registered: 1. Log in 2. Submit a request 3. Grant approval on our end 4. Receive an approval email 5. Click “Open App” in the email to log in Everything worked fine up to this point. However, when I attempted to execute an action that utilizes user information on the same screen, an error occurred. Specifically, the error happened when trying to retrieve and transfer user details (such as name and ID) to leave a comment. At that stage, I sent my previous inquiry. However, I later found a workaround: **After logging in, close the window once and reopen it.** Since the cache remains, the login state is preserved, and executing the action afterward worked without any errors. While I now know how to avoid the issue, I would appreciate it if you could help identify the underlying cause. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [February 4, 2025, 1:46am UTC](https://community.glideapps.com/t/im-experiencing-a-login-issue-where-gmail-users-receive-a-pin-code-as-expected-but-users-with-other-domains-e-g-itsumo-w-jp-do-not-could-there-be-any-domain-restrictions/79679/11 "2025-02-04T01:46:22Z")
So the “cache” is from the previous user you logged in with, or something else? ---
**Author:** ![y09a16](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/y09a16/32/83994_2.png) [@y09a16](https://community.glideapps.com/u/y09a16)\ **Post date:** [February 4, 2025, 2:20am UTC](https://community.glideapps.com/t/im-experiencing-a-login-issue-where-gmail-users-receive-a-pin-code-as-expected-but-users-with-other-domains-e-g-itsumo-w-jp-do-not-could-there-be-any-domain-restrictions/79679/12 "2025-02-04T02:20:10Z")
It belongs to the user who newly logged in by clicking the open app. I believe I confirmed that it was the same user before closing the window and after reopening it. Sorry for the complicated question, and I appreciate your help.