# iCloud mailbox not receiving PIN code

**URL:** <https://community.glideapps.com/t/icloud-mailbox-not-receiving-pin-code/63293>\
**Category:** Ask for Help\
**Created:** [June 29, 2023, 7:29am UTC](https://community.glideapps.com/t/icloud-mailbox-not-receiving-pin-code/63293 "2023-06-29T07:29:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Lucas\_R](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lucas_r/32/61017_2.png) [@Lucas\_R](https://community.glideapps.com/u/Lucas_R)\
**Post date:** [June 29, 2023, 7:29am UTC](https://community.glideapps.com/t/icloud-mailbox-not-receiving-pin-code/63293/1 "2023-06-29T07:29:18Z")

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Hey everyone,

I have the sign in feature on my app, every of my testers can easily login, expect two of them who have @icloud.com email address.

Seems like iCloud is blocking the reception of the PIN code email from glide.  
The PIN code email neither appear in their spam folder. I tested myself with an @icloud.com email. It definitely doesn’t work.

You can try it yourself is you want: [https://ridden.glideapp.io/](https://ridden.glideapp.io/)

Any advice on how to setup the sign in option to resolve this problem?  
Thanks

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [June 30, 2023, 12:14am UTC](https://community.glideapps.com/t/icloud-mailbox-not-receiving-pin-code/63293/2 "2023-06-30T00:14:07Z")

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> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link:

I would submit a ticket to see if the team has any insights on this.

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**Author:** ![Adam\_Crossley](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/adam_crossley/32/24083_2.png) [@Adam\_Crossley](https://community.glideapps.com/u/Adam_Crossley)\
**Post date:** [November 13, 2024, 8:29pm UTC](https://community.glideapps.com/t/icloud-mailbox-not-receiving-pin-code/63293/3 "2024-11-13T20:29:24Z")

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I have a user reporting this on a [icloud.com](http://icloud.com) address. Did you find a solution?