# I was charged $2,388 on a Free plan — refund request and no active subscription

**URL:** <https://community.glideapps.com/t/i-was-charged-2-388-on-a-free-plan-refund-request-and-no-active-subscription/82954>\
**Category:** Ask for Help\
**Tags:** glide-escalated\
**Created:** [July 5, 2025, 4:37am UTC](https://community.glideapps.com/t/i-was-charged-2-388-on-a-free-plan-refund-request-and-no-active-subscription/82954 "2025-07-05T04:37:23Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Arwa](https://avatars.discourse-cdn.com/v4/letter/a/ccd318/32.png) [@Arwa](https://community.glideapps.com/u/Arwa)\
**Post date:** [July 5, 2025, 4:37am UTC](https://community.glideapps.com/t/i-was-charged-2-388-on-a-free-plan-refund-request-and-no-active-subscription/82954/1 "2025-07-05T04:37:24Z")

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I was charged **$2,388** by Glide, but my account is on a **Free plan** , and I have **no active apps or subscriptions**.

Here are the facts:

- I created a single team: **Arwa Alsharif**
- **Team ID** : `Lnyn8LUy31fTiop9Nbih`
- I tried the platform, then deleted the only app I created
- I never intentionally upgraded or confirmed a paid plan
- My dashboard still shows I’m on the **Free plan**
- Yet I was charged **$2,388** , which I did not authorize

I also noticed I have being charged without anything showing in my payment history. This makes me believe it may be a system issue.

Now I can’t request a refund because the refund app says:

> _“Team ‘Arwa Alsharif’ does not have a paid subscription. It is on a Free plan.”_

My **Team ID** is: `Lnyn8LUy31fTiop9Nbih`

I also reached out to support, but they say it may be an auto-renewal after a trial — however, I never completed a purchase or got any warning.

📌 I am still within the 14-day refund period and respectfully ask for a **full refund**.

This has caused me a lot of stress, and I hope it can be resolved quickly.

 ![‏لقطة الشاشة ١٤٤٧-٠١-١٠ في ٥.١١.١٠ ص](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/2/3267a6e53da079a8c1777f445a106d26a9a0a5bf.jpeg)  
 ![‏لقطة الشاشة ١٤٤٧-٠١-١٠ في ٥.١٧.٠٧ ص](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/3/c/3c26f2d08c06432992adb9dbe99cc62533d8d295.jpeg)  
 ![‏لقطة الشاشة ١٤٤٧-٠١-١٠ في ٥.٢٢.٠٥ ص](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/9/f/9f2d2328f78f7a1539d3a1cd8321a410ae9263ea.jpeg)  
 ![‏لقطة الشاشة ١٤٤٧-٠١-١٠ في ٧.٢٩.١٦ ص](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/d/0d77c5f760a07a10518969c11fd22bc0d5996a4d.jpeg)

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [July 5, 2025, 8:11am UTC](https://community.glideapps.com/t/i-was-charged-2-388-on-a-free-plan-refund-request-and-no-active-subscription/82954/3 "2025-07-05T08:11:33Z")

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Fellow user here. Did you activate the Business trial at any point?

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**Author:** ![Arwa](https://avatars.discourse-cdn.com/v4/letter/a/ccd318/32.png) [@Arwa](https://community.glideapps.com/u/Arwa)\
**Post date:** [July 5, 2025, 11:26am UTC](https://community.glideapps.com/t/i-was-charged-2-388-on-a-free-plan-refund-request-and-no-active-subscription/82954/4 "2025-07-05T11:26:30Z")

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no

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<div class="post-metadata">

**Author:** ![glide](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/glide/32/53398_2.png) [@glide](https://community.glideapps.com/u/glide)\
**Post date:** [July 5, 2025, 11:49am UTC](https://community.glideapps.com/t/i-was-charged-2-388-on-a-free-plan-refund-request-and-no-active-subscription/82954/6 "2025-07-05T11:49:30Z")

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This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.

[Best practices when escalating issues to support](https://help.glideapps.com/en/articles/9324487-best-practices-when-asking-for-support)

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**Author:** ![comm\_support\_agent](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/comm_support_agent/32/84195_2.png) [@comm\_support\_agent](https://community.glideapps.com/u/comm_support_agent)\
**Post date:** [July 5, 2025, 11:52am UTC](https://community.glideapps.com/t/i-was-charged-2-388-on-a-free-plan-refund-request-and-no-active-subscription/82954/7 "2025-07-05T11:52:27Z")

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This has been flagged for the Billing team. They’ll take a look next week!

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<div class="post-metadata">

**Author:** ![comm\_support\_agent](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/comm_support_agent/32/84195_2.png) [@comm\_support\_agent](https://community.glideapps.com/u/comm_support_agent)\
**Post date:** [July 5, 2025, 11:58am UTC](https://community.glideapps.com/t/i-was-charged-2-388-on-a-free-plan-refund-request-and-no-active-subscription/82954/9 "2025-07-05T11:58:25Z")

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