# I purchased a yearly pro plan and got the receipt but the app didn't upgrade

**URL:** <https://community.glideapps.com/t/i-purchased-a-yearly-pro-plan-and-got-the-receipt-but-the-app-didnt-upgrade/36798>\
**Category:** Ask for Help\
**Created:** [January 7, 2022, 9:15am UTC](https://community.glideapps.com/t/i-purchased-a-yearly-pro-plan-and-got-the-receipt-but-the-app-didnt-upgrade/36798 "2022-01-07T09:15:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Lin\_Altshuler](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/lin_altshuler/32/32591_2.png) [@Lin\_Altshuler](https://community.glideapps.com/u/Lin_Altshuler)\
**Post date:** [January 7, 2022, 9:15am UTC](https://community.glideapps.com/t/i-purchased-a-yearly-pro-plan-and-got-the-receipt-but-the-app-didnt-upgrade/36798/1 "2022-01-07T09:15:50Z")

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Support: [Glide](https://go.glideapps.com/support/36d0a68d-9745-4997-b4a6-3d9b64dd2a91)

 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/5/c511b50dd9ce94ea424ee49b7102affff81a3687.png)

 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/1/8/1876b4af4ecbd137c9f74a53ab15533633e18f7c.png)

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**Author:** ![Rosewebstudio](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/rosewebstudio/32/12261_2.png) [@Rosewebstudio](https://community.glideapps.com/u/Rosewebstudio)\
**Post date:** [January 7, 2022, 10:18am UTC](https://community.glideapps.com/t/i-purchased-a-yearly-pro-plan-and-got-the-receipt-but-the-app-didnt-upgrade/36798/2 "2022-01-07T10:18:12Z")

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Oh no…if you haven’t already it might be a good idea to raise this directly with the glide team

[https://glide-help.zendesk.com/hc/en-us/requests/new](https://glide-help.zendesk.com/hc/en-us/requests/new)

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**Author:** ![Uzo](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/uzo/32/22639_2.png) [@Uzo](https://community.glideapps.com/u/Uzo)\
**Post date:** [January 7, 2022, 10:20am UTC](https://community.glideapps.com/t/i-purchased-a-yearly-pro-plan-and-got-the-receipt-but-the-app-didnt-upgrade/36798/3 "2022-01-07T10:20:54Z")

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wow… it sucks… did you refresh? I wonder when Glide gonna include the App name in invoices… I asked for it a long time ago.

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [January 7, 2022, 11:14am UTC](https://community.glideapps.com/t/i-purchased-a-yearly-pro-plan-and-got-the-receipt-but-the-app-didnt-upgrade/36798/4 "2022-01-07T11:14:05Z")

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Could be related to the false start with the billing upgrade yesterday. As @Rosewebstudio suggested, best thing is to raise directly with Glide support.