# I cant upgrade my plan?! **URL:** \ **Category:** Ask for Help\ **Created:** [January 4, 2024, 2:15pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237 "2024-01-04T14:15:16Z")\ **Posts on this page:** 10\ **Page:** 2
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [November 13, 2024, 10:31pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/21 "2024-11-13T22:31:21Z")
> [@rmw603](#): > > option to fix my plan to professional. Can you also clarify this? The Pro plan has not been an option for quite a long time. Are you on a really old free plan, or what exactly are you seeing for plan options? ---
**Author:** ![rmw603](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@rmw603](https://community.glideapps.com/u/rmw603)\ **Post date:** [November 13, 2024, 10:32pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/22 "2024-11-13T22:32:38Z")
Business plan, not professional. I do not have chat functionality any more in my admin. That went away apparently when the billing issue happened. I think that’s the reason for most of my frustration. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [November 13, 2024, 10:35pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/23 "2024-11-13T22:35:07Z")
What I showed with the chat window was within a free plan. It should be there. Have you tried on a different device or a different browser, or have you tried clearing your browser cache? Not sure why you wouldn’t be able to see the chat bubble. ---
**Author:** ![rmw603](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@rmw603](https://community.glideapps.com/u/rmw603)\ **Post date:** [November 13, 2024, 10:50pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/24 "2024-11-13T22:50:24Z")
hi @Jeff_Hager Thanks for your help. I did try cache. Didn’t help. But good news is this is all confusion over the admin email address. I’m signing in under my agency email. This client is set up under a company specific email. All in all, my fault. That being said, an error code that says “error. try again later” should probably be upgraded to “wrong account bozo.” 😀 ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [November 13, 2024, 11:07pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/25 "2024-11-13T23:07:24Z")
Glad you got it worked out. That’s helpful information for others. @NoCodeAndy maybe this error message needs to be more informative. ---
**Author:** ![nathanaelb](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nathanaelb/32/43079_2.png) [@nathanaelb](https://community.glideapps.com/u/nathanaelb)\ **Post date:** [November 14, 2024, 2:33pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/26 "2024-11-14T14:33:50Z")
> [@rmw603](#): > > I’m signing in under my agency email. This client is set up under a company specific email. So what happened exactly? The client set up the team ([email@client.com](mailto:email@client.com)), invited you as an admin ([you@agency.com](mailto:you@agency.com)), and from your Glide account ([you@agency.com](mailto:you@agency.com)) you were trying to make changes to the billing of the client’s team (of which both [email@client.com](mailto:email@client.com) and [you@agency.com](mailto:you@agency.com) were admins), and yet you were getting an error message? ---
**Author:** ![rmw603](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@rmw603](https://community.glideapps.com/u/rmw603)\ **Post date:** [November 14, 2024, 10:55pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/27 "2024-11-14T22:55:35Z")
Hello. In this scenario, the client and the admin are both me, but with different email addresses. So whereas I thought I controlled billing with my agency email, I got an error trying to renew. However, when I signed in as the company-specific branded email, the billing change worked. ---
**Author:** ![rmw603](https://avatars.discourse-cdn.com/v4/letter/r/0ea827/32.png) [@rmw603](https://community.glideapps.com/u/rmw603)\ **Post date:** [November 14, 2024, 11:04pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/28 "2024-11-14T23:04:09Z")
@Jeff_Hager I heard from support today regarding this issue. There is a cookies setting in account settings. If you have it checked, you don’t get access to the chat module. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [November 14, 2024, 11:21pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/29 "2024-11-14T23:21:06Z")
Ah, thanks for sharing that piece of info. That’s good to know. I think there is another thread where someone also didn’t have the chat bubble. I’ll have to find that thread and see if that’s the cause of their issue. Thanks again! ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [November 14, 2024, 11:28pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/30 "2024-11-14T23:28:21Z")
Thanks for sharing! I have heard about the chat not being available for a few other people already, so it comes in handy. [Previous page](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237.md?page=1)