# I cant upgrade my plan?!
**URL:** https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237
**Category:** Ask for Help
**Created:** [January 4, 2024, 2:15pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237 "2024-01-04T14:15:16Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Benjamin\_Schwanecke](https://community.glideapps.com/u/Benjamin_Schwanecke)
#### Post date: [January 4, 2024, 2:15pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/1 "2024-01-04T14:15:16Z")
I was just comparing all the different plans and decided to upgrade, but when i try to upgrade it shows the error code Error: 1056. I also noticed that f i switch to a different team, i can upgrade without any issue. The problem is that i dont have my apps on the different teams.
Has anyone had this issue?
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### Author:  [@nathanaelb](https://community.glideapps.com/u/nathanaelb)
#### Post date: [January 4, 2024, 4:50pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/2 "2024-01-04T16:50:41Z")
If you’ve been on Glide a long time and have had that team a long time, that team might been one of the those old ‘My apps’ teams.
Have you tried creating a brand new team, move the apps there, and then upgrading that new team?
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### Author:  [@Benjamin\_Schwanecke](https://community.glideapps.com/u/Benjamin_Schwanecke)
#### Post date: [January 4, 2024, 5:17pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/3 "2024-01-04T17:17:06Z")
Yes ive tried it but i can only move the apps between folder in a single team
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### Author:  [@nathanaelb](https://community.glideapps.com/u/nathanaelb)
#### Post date: [January 4, 2024, 6:46pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/4 "2024-01-04T18:46:15Z")
You cannot move app to a new team?
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### Author:  [@Benjamin\_Schwanecke](https://community.glideapps.com/u/Benjamin_Schwanecke)
#### Post date: [January 5, 2024, 10:35am UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/5 "2024-01-05T10:35:15Z")
If i try to move a app it only shows different folders from that team
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### Author:  [@nathanaelb](https://community.glideapps.com/u/nathanaelb)
#### Post date: [January 5, 2024, 2:19pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/6 "2024-01-05T14:19:42Z")
And you did create a new team?
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### Author:  [@Benjamin\_Schwanecke](https://community.glideapps.com/u/Benjamin_Schwanecke)
#### Post date: [January 5, 2024, 4:05pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/7 "2024-01-05T16:05:10Z")
yes i did and i just noticed that on new teams i see different option on the bottom left.
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### Author:  [@Benjamin\_Schwanecke](https://community.glideapps.com/u/Benjamin_Schwanecke)
#### Post date: [January 7, 2024, 9:24am UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/8 "2024-01-07T09:24:18Z")
Do you know how i can fix this?
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### Author:  [@Eric\_Penn](https://community.glideapps.com/u/Eric_Penn)
#### Post date: [January 7, 2024, 9:37am UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/9 "2024-01-07T09:37:57Z")
Have you tried adding a billing method to the new team? I’m not 100% that’ll fix it but it’s worth a try.
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### Author:  [@Benjamin\_Schwanecke](https://community.glideapps.com/u/Benjamin_Schwanecke)
#### Post date: [January 8, 2024, 1:03pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/10 "2024-01-08T13:03:19Z")
I dont have the option to add or change billing methods
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### Author:  [@nathanaelb](https://community.glideapps.com/u/nathanaelb)
#### Post date: [January 8, 2024, 1:07pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/11 "2024-01-08T13:07:10Z")
You can contact support for your billing issue: [support@glideapps.com](mailto:support@glideapps.com)
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### Author:  [@Benjamin\_Schwanecke](https://community.glideapps.com/u/Benjamin_Schwanecke)
#### Post date: [January 8, 2024, 1:49pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/12 "2024-01-08T13:49:27Z")
thanks, ill try that
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### Author:  [@Benjamin\_Schwanecke](https://community.glideapps.com/u/Benjamin_Schwanecke)
#### Post date: [January 10, 2024, 6:30pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/13 "2024-01-10T18:30:12Z")
The support is not answering me. Is there another way to get help?
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### Author:  [@nathanaelb](https://community.glideapps.com/u/nathanaelb)
#### Post date: [January 10, 2024, 6:45pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/14 "2024-01-10T18:45:06Z")
Try here. This is the more appropriate channel.
> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link:
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [January 10, 2024, 7:03pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/15 "2024-01-10T19:03:15Z")
If you have a billing related question, click on the ‘Open Billing Inquiry’ option within the link below.
> **[Support and Help Resources | Glide](https://www.glideapps.com/support)**
>
> Get the support you need for your Glide no-code app development journey, from FAQs, community forums, and tutorial videos to pre-made templates and documentation.
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### Author:  [@rmw603](https://community.glideapps.com/u/rmw603)
#### Post date: [November 13, 2024, 3:55pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/16 "2024-11-13T15:55:43Z")
This is unbelievable… This whole move to AI is a complete downgrade to customer service. No support available for those trying to pay money to get to the support level. We shouldn’t lose access to our app just for a billing error (on Glide’s end). This is completely bananas and it hurts to see that error codes brought up a year ago haven’t been professional addressed by Glide.
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### Author:  [@nathanaelb](https://community.glideapps.com/u/nathanaelb)
#### Post date: [November 13, 2024, 4:00pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/17 "2024-11-13T16:00:16Z")
What’s your issue? If you are on a paid plan and have a billing issue, you should be able to contact support about this through your dashboard.
If you have questions about upgrading, you can ask in the forum or [check out Glide’s pricing page](https://www.glideapps.com/pricing).
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### Author:  [@rmw603](https://community.glideapps.com/u/rmw603)
#### Post date: [November 13, 2024, 9:57pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/18 "2024-11-13T21:57:13Z")
I have a billing issue (my fault). But i’m paying the ultimate price. When I click billing, I get a popup that gives me the option to fix my plan to professional. Then I get an error code. So, Glide sees me as a free customer.Thus, I don’t get any support. So even though I’m trying to pay them, I can’t. Every avenue I take leads to one common trend from Glide, “Customer service is for paid customers only.” Which essentially tells someone trying to pay to “kick rocks” or stand in line for a long time. @nathanaelb
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### Author:  [@rmw603](https://community.glideapps.com/u/rmw603)
#### Post date: [November 13, 2024, 10:03pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/19 "2024-11-13T22:03:36Z")
I signed up for an account. Onboarded the client. I didn’t have billing set up, which was an oversight on my part. Glide’s online upgrade gives me an error code which has clearly been an ongoing issue they have not addressed. Now I don’t have any means to contact someone from Glide to upgrade and have an angry client. Again, my fault. But the punishment doesn’t fit the crime.
There’s no issues on the status page. This issue was brought up on this forum a year ago.
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [November 13, 2024, 10:14pm UTC](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237/20 "2024-11-13T22:14:05Z")
You should be able to talk to an agent regarding billing issues regardless of plan. Just make sure to travel down the billing path when using the chat window.
[Next page](https://community.glideapps.com/t/i-cant-upgrade-my-plan/69237.md?page=2)