# I can't sign in? "The email address doesn’t have access to this app. Please try another."

**URL:** https://community.glideapps.com/t/i-cant-sign-in-the-email-address-doesn-t-have-access-to-this-app-please-try-another/70622
**Category:** Ask for Help
**Created:** [February 8, 2024, 10:11am UTC](https://community.glideapps.com/t/i-cant-sign-in-the-email-address-doesn-t-have-access-to-this-app-please-try-another/70622 "2024-02-08T10:11:49Z")
**Posts on this page:** 8
**Page:** 1

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### Author: ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)
#### Post date: [February 8, 2024, 10:11am UTC](https://community.glideapps.com/t/i-cant-sign-in-the-email-address-doesn-t-have-access-to-this-app-please-try-another/70622/1 "2024-02-08T10:11:49Z")

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I get this error when signing up “The email address doesn’t have access to this app. Please try another.”

This is my privacy settings

 ![Screenshot 2024-02-08 at 12.07.05](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/2/e/2ee49689ba183c7e5137f1d28a32e0238337e858.jpeg)

Disclaimer:  
I have reach an app storage limit, will that have anything todo with it?

 ![Screenshot 2024-02-06 at 16.07.54](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/2/c21beb339361989253c8a71e432802911c963b26.jpeg)

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### Author: ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [February 8, 2024, 1:09pm UTC](https://community.glideapps.com/t/i-cant-sign-in-the-email-address-doesn-t-have-access-to-this-app-please-try-another/70622/2 "2024-02-08T13:09:22Z")

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Which plan are you on? Is the email a personal email or a business email?

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### Author: ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)
#### Post date: [February 8, 2024, 3:29pm UTC](https://community.glideapps.com/t/i-cant-sign-in-the-email-address-doesn-t-have-access-to-this-app-please-try-another/70622/3 "2024-02-08T15:29:38Z")

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Maker plan

The emails are businesses, actually NPOs

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### Author: ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [February 8, 2024, 3:39pm UTC](https://community.glideapps.com/t/i-cant-sign-in-the-email-address-doesn-t-have-access-to-this-app-please-try-another/70622/4 "2024-02-08T15:39:22Z")

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I don’t think it’s related to being over the file storage limit, but I’m guessing the emails are being rejected because they are not being  
recognized as personal emails. The Free and Maker plans only allow for personal emails.

> **[Personal Users | Glide Docs](https://www.glideapps.com/docs/essentials/users/personal-users)**
>
> Personal and educational domains that qualify as personal app users.

You can check with the email validator tool.

> **[Personal User Validator](https://personal-user-validator.glide.page/)**

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<div class="post-metadata">

### Author: ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)
#### Post date: [February 8, 2024, 4:20pm UTC](https://community.glideapps.com/t/i-cant-sign-in-the-email-address-doesn-t-have-access-to-this-app-please-try-another/70622/5 "2024-02-08T16:20:32Z")

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Thank Jeff, they should make that alot clearer in the UX, I spent a while debugging this 😆

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### Author: ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [February 8, 2024, 4:34pm UTC](https://community.glideapps.com/t/i-cant-sign-in-the-email-address-doesn-t-have-access-to-this-app-please-try-another/70622/6 "2024-02-08T16:34:17Z")

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Yeah the message on the login screen is not clear because it’s the same message you see if the app is private and the user is not whitlisted.

However, the pricing page does mention it.

 ![Screenshot_20240208-103317](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/4/0/40f3e317d970bd7a947feb3a0849745330107d6b.jpeg)

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<div class="post-metadata">

### Author: ![Gary\_Willmott](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/gary_willmott/32/837_2.png) [@Gary\_Willmott](https://community.glideapps.com/u/Gary_Willmott)
#### Post date: [February 9, 2024, 5:42am UTC](https://community.glideapps.com/t/i-cant-sign-in-the-email-address-doesn-t-have-access-to-this-app-please-try-another/70622/7 "2024-02-09T05:42:09Z")

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> [@Jeff\_Hager](#):
>
> The Free and Maker plans only allow for personal emails.

I wouldn’t put it on the login screen, it’s customer facing

I would insert a message during the flow where you edit the sign-in preferences. It also creates an upsell opportunity

 ![Screenshot 2024-02-08 at 12.07.05](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/4/04cc37cc540d7e4d8ddb401ffc16d6b2a86c13e7.jpeg)

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### Author: ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)
#### Post date: [February 16, 2024, 5:42am UTC](https://community.glideapps.com/t/i-cant-sign-in-the-email-address-doesn-t-have-access-to-this-app-please-try-another/70622/8 "2024-02-16T05:42:40Z")

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