# I cannot connect real email user address **URL:** \ **Category:** Report a Bug\ **Created:** [November 30, 2021, 4:49pm UTC](https://community.glideapps.com/t/i-cannot-connect-real-email-user-address/35306 "2021-11-30T16:49:01Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![jabid](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jabid/32/33391_2.png) [@jabid](https://community.glideapps.com/u/jabid)\ **Post date:** [November 30, 2021, 4:49pm UTC](https://community.glideapps.com/t/i-cannot-connect-real-email-user-address/35306/1 "2021-11-30T16:49:01Z")
I cannot connect real email user address but it does not jump to **Hide user email address** like in the example below: > [@Collect Real User Email Addresses - Doesn't work](https://community.glideapps.com/t/collect-real-user-email-addresses-doesnt-work/32525): > > Hi, I set the privacy section to collect real user email addresses, it worked a couple of times in the past, and then stopped working. It allows me to select the option, but once I refresh the page, it goes back to Hide User Email Addresses. Does anyone have the same issue? Thanks. After refreshing the page, or log out/in, it goes back to the original setting. All addresses switch to virtual. ---
**Author:** ![Robert\_Petitto](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/robert_petitto/32/25193_2.png) [@Robert\_Petitto](https://community.glideapps.com/u/Robert_Petitto)\ **Post date:** [November 30, 2021, 4:53pm UTC](https://community.glideapps.com/t/i-cannot-connect-real-email-user-address/35306/2 "2021-11-30T16:53:52Z")
Is your app Pro? ---
**Author:** ![jabid](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jabid/32/33391_2.png) [@jabid](https://community.glideapps.com/u/jabid)\ **Post date:** [November 30, 2021, 4:55pm UTC](https://community.glideapps.com/t/i-cannot-connect-real-email-user-address/35306/3 "2021-11-30T16:55:41Z")
Yes. ---
**Author:** ![jabid](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jabid/32/33391_2.png) [@jabid](https://community.glideapps.com/u/jabid)\ **Post date:** [November 30, 2021, 8:49pm UTC](https://community.glideapps.com/t/i-cannot-connect-real-email-user-address/35306/4 "2021-11-30T20:49:37Z")
I think I found the bug. If you connect with google login first time and glide send you a pin your email is visible. Everything goes well. But if I delete that new row in user profile table and I connect again with the same gmail account it is switched to virtual. Pin is not asked anymore. It seems glide has recorded the gmail as real in its database and if you delete it it consideres it virtual. This does not occur with non google accounts. If someone could test this. I did it more than once and I think it is the origin of the bug. ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [December 1, 2021, 12:05am UTC](https://community.glideapps.com/t/i-cannot-connect-real-email-user-address/35306/5 "2021-12-01T00:05:49Z")
If you can reproduce the bug in a video please submit a ticket. [https://glide-help.zendesk.com/hc/en-us/requests/new](https://glide-help.zendesk.com/hc/en-us/requests/new) ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [December 31, 2021, 10:28pm UTC](https://community.glideapps.com/t/i-cannot-connect-real-email-user-address/35306/6 "2021-12-31T22:28:34Z")
Closing due to inactivity. This topic will be deleted in a few weeks if there are no more comments. ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [December 31, 2021, 10:28pm UTC](https://community.glideapps.com/t/i-cannot-connect-real-email-user-address/35306/7 "2021-12-31T22:28:35Z")
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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [January 31, 2022, 10:27pm UTC](https://community.glideapps.com/t/i-cannot-connect-real-email-user-address/35306/8 "2022-01-31T22:27:47Z")
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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [January 31, 2022, 10:27pm UTC](https://community.glideapps.com/t/i-cannot-connect-real-email-user-address/35306/9 "2022-01-31T22:27:48Z")