# How to contact support - billing concern **URL:** \ **Category:** Ask for Help\ **Tags:** billing\ **Created:** [July 5, 2024, 1:11am UTC](https://community.glideapps.com/t/how-to-contact-support-billing-concern/74635 "2024-07-05T01:11:56Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Chichap](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/chichap/32/42361_2.png) [@Chichap](https://community.glideapps.com/u/Chichap)\ **Post date:** [July 5, 2024, 1:11am UTC](https://community.glideapps.com/t/how-to-contact-support-billing-concern/74635/1 "2024-07-05T01:11:56Z")
How to contact support? I just enable the unlimited usage for update as I reach my update quota (2500) 2 days ago for legacy plan (Starter). Now I receive an email that my updates become 3,782/2500 which very impossible to happen as there is no way it can get updated in huge leap. Now the bill is higher than expected. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/c/1/c1f84b08033e705291604be91a98fb02d234af97.png) BTW the contact support as per screen shot is no longer available. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/6/1/6135179869d6a84c7cbe0a572a66dd993b3eb0a5.jpeg) ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [July 5, 2024, 1:13am UTC](https://community.glideapps.com/t/how-to-contact-support-billing-concern/74635/2 "2024-07-05T01:13:44Z")
> [@Chichap](#): > > How to contact support? Use the Chat bubble in the bottom right corner of the Glide Builder. ---
**Author:** ![Chichap](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/chichap/32/42361_2.png) [@Chichap](https://community.glideapps.com/u/Chichap)\ **Post date:** [July 5, 2024, 1:39am UTC](https://community.glideapps.com/t/how-to-contact-support-billing-concern/74635/3 "2024-07-05T01:39:48Z")
Hi Darren, Hope your doing good. Appreciate your swift reply. I did try to use the chat bubble but it is not working (no response when click, I did relogin already.) But I will give a try using another browser. 🙂 ---
**Author:** ![Chichap](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/chichap/32/42361_2.png) [@Chichap](https://community.glideapps.com/u/Chichap)\ **Post date:** [July 5, 2024, 1:42am UTC](https://community.glideapps.com/t/how-to-contact-support-billing-concern/74635/4 "2024-07-05T01:42:16Z")
It is not really working. Any other way to contact billing team? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [July 5, 2024, 1:44am UTC](https://community.glideapps.com/t/how-to-contact-support-billing-concern/74635/5 "2024-07-05T01:44:19Z")
Try [https://www.glideapps.com/support](https://www.glideapps.com/support) ---
**Author:** ![Chichap](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/chichap/32/42361_2.png) [@Chichap](https://community.glideapps.com/u/Chichap)\ **Post date:** [July 5, 2024, 2:48am UTC](https://community.glideapps.com/t/how-to-contact-support-billing-concern/74635/6 "2024-07-05T02:48:26Z")
Im not sure what im missing, I already check on that before posting and that support page look like a support guide or known concern, I cannot post or ask directly about my concern. ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/b/0bc603012358295580ea772d41721f28ff8f6922.png) ---
**Author:** ![Chichap](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/chichap/32/42361_2.png) [@Chichap](https://community.glideapps.com/u/Chichap)\ **Post date:** [July 5, 2024, 2:48am UTC](https://community.glideapps.com/t/how-to-contact-support-billing-concern/74635/7 "2024-07-05T02:48:45Z")
Update: the chat bubble on that page works 🙂 ---
**Author:** ![Chichap](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/chichap/32/42361_2.png) [@Chichap](https://community.glideapps.com/u/Chichap)\ **Post date:** [July 10, 2024, 11:39am UTC](https://community.glideapps.com/t/how-to-contact-support-billing-concern/74635/8 "2024-07-10T11:39:45Z")
anyone in here from support team? its been a while and no update and no response from the team