# How is user limit kept track of?

**URL:** <https://community.glideapps.com/t/how-is-user-limit-kept-track-of/68713>\
**Category:** Ask for Help\
**Created:** [December 14, 2023, 6:33pm UTC](https://community.glideapps.com/t/how-is-user-limit-kept-track-of/68713 "2023-12-14T18:33:37Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Miguel](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/miguel/32/62912_2.png) [@Miguel](https://community.glideapps.com/u/Miguel)\
**Post date:** [December 14, 2023, 6:33pm UTC](https://community.glideapps.com/t/how-is-user-limit-kept-track-of/68713/1 "2023-12-14T18:33:37Z")

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I’m getting the error “This app has reached its monthly user limit. Please upgrade for more.” even though I only have 2 users on my Users table.

Does the user limit is counted based on how many accounts have signed in to the app instead? cause I think I’ve signed in with 3 other different accounts just for testing purposes.

I thought removing those users from the users table would ‘reset’ the user limit. Is there any way I can reset the user limit? or do I have to wait the whole month until my 2 users I want to give access to can sign in to the app?

Thanks for any help in advance!

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**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\
**Post date:** [December 14, 2023, 6:54pm UTC](https://community.glideapps.com/t/how-is-user-limit-kept-track-of/68713/2 "2023-12-14T18:54:03Z")

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It’s not based on the user table. It is how many unique users have signed in during the billing cycle or the past month.

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**Author:** ![Miguel](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/miguel/32/62912_2.png) [@Miguel](https://community.glideapps.com/u/Miguel)\
**Post date:** [December 15, 2023, 6:50pm UTC](https://community.glideapps.com/t/how-is-user-limit-kept-track-of/68713/3 "2023-12-15T18:50:03Z")

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Thanks for the reply. I’m okay with having 3 private users but I really need to provide access to other accounts, not the ones I used for testing.

Is there any way I can reset it? I tried duplicating the app and it didn’t work.

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**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\
**Post date:** [December 15, 2023, 7:37pm UTC](https://community.glideapps.com/t/how-is-user-limit-kept-track-of/68713/4 "2023-12-15T19:37:45Z")

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User limits are per team. Not per app. As far as I know there is no way to reset the user limit because there were in fact 3 unique user accounts that accessed an app within your team within your billing cycle. I think you’d have to wait until the end of your monthly cycle before you can sign in with different users.

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**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\
**Post date:** [December 22, 2023, 7:37pm UTC](https://community.glideapps.com/t/how-is-user-limit-kept-track-of/68713/5 "2023-12-22T19:37:57Z")

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