# How do i contact support: Money deducted, plan not upgraded
**URL:** https://community.glideapps.com/t/how-do-i-contact-support-money-deducted-plan-not-upgraded/50417
**Category:** Ask for Help
**Created:** [September 29, 2022, 8:09am UTC](https://community.glideapps.com/t/how-do-i-contact-support-money-deducted-plan-not-upgraded/50417 "2022-09-29T08:09:06Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Luther](https://community.glideapps.com/u/Luther)
#### Post date: [September 29, 2022, 8:09am UTC](https://community.glideapps.com/t/how-do-i-contact-support-money-deducted-plan-not-upgraded/50417/1 "2022-09-29T08:09:06Z")
Hi Fellow Gliders,
I just upgraded one of my team plans from a free plan to a starter plan and the i got the receipt but the team is still on Free plan and the receipt shows that the billing period is from 02 September - 02 October 2022. I had downgraded this plan during September month and therefore should not have been billed for that period.
Besides, the plan is still showing that i am on Free plan.
Who can i contact for this. When i press the support button, i am redirected to the community since i am on a free plan 🤨
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### Author:  [@Luther](https://community.glideapps.com/u/Luther)
#### Post date: [September 29, 2022, 8:31am UTC](https://community.glideapps.com/t/how-do-i-contact-support-money-deducted-plan-not-upgraded/50417/2 "2022-09-29T08:31:10Z")
@SantiagoPerez @DJP Your assistance would be highly appreciated in this regard.
Thank you 🙂
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### Author:  [@SantiagoPerez](https://community.glideapps.com/u/SantiagoPerez)
#### Post date: [September 29, 2022, 10:12am UTC](https://community.glideapps.com/t/how-do-i-contact-support-money-deducted-plan-not-upgraded/50417/3 "2022-09-29T10:12:12Z")
Hi @Luther
Please, send us a support link to investigate further.
[https://share.hsforms.com/16jL7NgZYSsW9DinHwTIqZAbvbdc](https://share.hsforms.com/16jL7NgZYSsW9DinHwTIqZAbvbdc)
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### Author:  [@Luther](https://community.glideapps.com/u/Luther)
#### Post date: [September 29, 2022, 10:34am UTC](https://community.glideapps.com/t/how-do-i-contact-support-money-deducted-plan-not-upgraded/50417/4 "2022-09-29T10:34:19Z")
Done. Thanks for the prompt response…
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### Author:  [@system](https://community.glideapps.com/u/system)
#### Post date: [September 30, 2022, 10:34am UTC](https://community.glideapps.com/t/how-do-i-contact-support-money-deducted-plan-not-upgraded/50417/5 "2022-09-30T10:34:19Z")
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