# Hitting User Limit for Free Tier - but only 3 accounts?
**URL:** https://community.glideapps.com/t/hitting-user-limit-for-free-tier-but-only-3-accounts/61607
**Category:** Ask for Help
**Created:** [May 10, 2023, 7:38pm UTC](https://community.glideapps.com/t/hitting-user-limit-for-free-tier-but-only-3-accounts/61607 "2023-05-10T19:38:19Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@Redgate](https://community.glideapps.com/u/Redgate)
#### Post date: [May 10, 2023, 7:38pm UTC](https://community.glideapps.com/t/hitting-user-limit-for-free-tier-but-only-3-accounts/61607/1 "2023-05-10T19:38:19Z")
Hi,
I have 3 accounts in the User list. Only 2 have every logged in. My colleague is get the “This App has reached its user limit” message.
What am I missing ?
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### Author:  [@Uzo](https://community.glideapps.com/u/Uzo)
#### Post date: [May 10, 2023, 7:52pm UTC](https://community.glideapps.com/t/hitting-user-limit-for-free-tier-but-only-3-accounts/61607/2 "2023-05-10T19:52:25Z")
Free accounts have only three private users. Check if any of them has a role. That will make them private.
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### Author:  [@Redgate](https://community.glideapps.com/u/Redgate)
#### Post date: [May 10, 2023, 8:14pm UTC](https://community.glideapps.com/t/hitting-user-limit-for-free-tier-but-only-3-accounts/61607/3 "2023-05-10T20:14:48Z")
hmm not using roles yet.
is there anywhere else users are recorded ? so i can which logins glide is counting ?
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### Author:  [@Uzo](https://community.glideapps.com/u/Uzo)
#### Post date: [May 10, 2023, 8:19pm UTC](https://community.glideapps.com/t/hitting-user-limit-for-free-tier-but-only-3-accounts/61607/4 "2023-05-10T20:19:35Z")
I don’t know where else… but I know that Glide has a bug… that if you ever used roles, it will always count them, even if you delete them. (I’m not sure if they fixed that)
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [May 11, 2023, 12:08am UTC](https://community.glideapps.com/t/hitting-user-limit-for-free-tier-but-only-3-accounts/61607/5 "2023-05-11T00:08:55Z")
Here’s Glide’s words on “private users”. If they are counted for the month, it will be that way until the next month.
Are you sure that nobody has logged in on other apps in that same team? Or is there only one app?
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### Author:  [@david](https://community.glideapps.com/u/david)
#### Post date: [May 11, 2023, 2:00am UTC](https://community.glideapps.com/t/hitting-user-limit-for-free-tier-but-only-3-accounts/61607/6 "2023-05-11T02:00:25Z")
The difference between 2 and 3 is quite small. How many users are in your users table? Did any sign in with multiple email addresses?
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### Author:  [@Redgate](https://community.glideapps.com/u/Redgate)
#### Post date: [May 11, 2023, 5:46am UTC](https://community.glideapps.com/t/hitting-user-limit-for-free-tier-but-only-3-accounts/61607/7 "2023-05-11T05:46:44Z")
3 users in the table. 2 that sign in, the 3rd doesnt know about it yet.
Last calendar month, we authentically hit that limit,because I used alternate emails in testing.
This month (May) I think I’ve been very careful to limit any logins to 1 user (me) and last night, a 2nd user got that message again when attempting to log in.
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### Author:  [@Redgate](https://community.glideapps.com/u/Redgate)
#### Post date: [May 11, 2023, 5:48am UTC](https://community.glideapps.com/t/hitting-user-limit-for-free-tier-but-only-3-accounts/61607/8 "2023-05-11T05:48:44Z")
I might have figured it out : I have deploy quite a few templates for evaluation. I haven’t even looked at them yet, but marked them for later learning.
My bet is they have user tables, with roles, that add to the total - even though they are unused .
Could that be it ?
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### Author:  [@NFNHello](https://community.glideapps.com/u/NFNHello)
#### Post date: [May 11, 2023, 1:07pm UTC](https://community.glideapps.com/t/hitting-user-limit-for-free-tier-but-only-3-accounts/61607/9 "2023-05-11T13:07:07Z")
I believe the users are counted by your billing cycle and not the calendar month. Perhaps this is where that extra private user is being counted?
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### Author:  [@Redgate](https://community.glideapps.com/u/Redgate)
#### Post date: [May 11, 2023, 1:24pm UTC](https://community.glideapps.com/t/hitting-user-limit-for-free-tier-but-only-3-accounts/61607/10 "2023-05-11T13:24:36Z")
great shout ! We would be witihin 30 days.
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### Author:  [@system](https://community.glideapps.com/u/system)
#### Post date: [May 12, 2023, 1:25pm UTC](https://community.glideapps.com/t/hitting-user-limit-for-free-tier-but-only-3-accounts/61607/11 "2023-05-12T13:25:18Z")
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