# Hidden User Addresses - user profile doesn't seem to be working until 2nd sign in by user **URL:** \ **Category:** Ask for Help\ **Created:** [August 4, 2024, 8:28pm UTC](https://community.glideapps.com/t/hidden-user-addresses-user-profile-doesnt-seem-to-be-working-until-2nd-sign-in-by-user/75412 "2024-08-04T20:28:44Z")\ **Posts on this page:** 1\ **Showing post:** 4
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [August 5, 2024, 2:25pm UTC](https://community.glideapps.com/t/hidden-user-addresses-user-profile-doesnt-seem-to-be-working-until-2nd-sign-in-by-user/75412/4 "2024-08-05T14:25:19Z")
If you can reliably reproduce it, I would suggest talking to the support team. > [@Community Update: Support chat in the Glide builder speech\_balloon](https://community.glideapps.com/t/community-update-support-chat-in-the-glide-builder/73866/1): > > Hello Gliders! You can now reach our support team directly from the Glide builder. Use the updated messenger (powered by Intercom) to ask for help, report issues, or share your feedback while you’re working on your Glide app. [Opening a support chat] P.S. We’re investigating a bug with the Intercom messenger not recognizing when a user is on a paid plan. If that happens to you, try the following: Navigate into a paid team Open the messenger Reload the webpage Open the messenger again and s… --- _[View the full topic](https://community.glideapps.com/t/hidden-user-addresses-user-profile-doesnt-seem-to-be-working-until-2nd-sign-in-by-user/75412)._