# Hi Everyone Newbie to Glide have a login Issue
**URL:** https://community.glideapps.com/t/hi-everyone-newbie-to-glide-have-a-login-issue/68389
**Category:** Ask for Help
**Created:** [December 5, 2023, 8:35pm UTC](https://community.glideapps.com/t/hi-everyone-newbie-to-glide-have-a-login-issue/68389 "2023-12-05T20:35:43Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Undead\_King](https://community.glideapps.com/u/Undead_King)
#### Post date: [December 5, 2023, 8:35pm UTC](https://community.glideapps.com/t/hi-everyone-newbie-to-glide-have-a-login-issue/68389/1 "2023-12-05T20:35:43Z")
Good Evening Fellow Gliders
Hope you all are keeping well. I seek knowledge and aid in my quest.
For the past few days, i had login issues. Last month I built an application called Xion Gaming with Glide(Still building).
It’s been going well. However been having issues with users logging in to test the application I am on a free account, so I know I’m very limited so I wanted my team members to test the application just to see what they think.
However here is the problem every time someone tries to log in it doesn’t allow them to log in. At first, I thought they must have reached their limit so then I left it, and now it’s a new month and still having the same issue. It says **this app has reached its monthly user limit. Please upgrade for more.**
So I then tried also to delete the users and delete the user data as well. There were about 9 users initially on my user table now only 2 of them (that was last month)
So then I decided okay let me try making it public maybe there is an error there so I went into settings and changed the settings here are my current settings.
I hope this is enough information.
The Undead\_King thanks you greatly 😀
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [December 5, 2023, 8:54pm UTC](https://community.glideapps.com/t/hi-everyone-newbie-to-glide-have-a-login-issue/68389/2 "2023-12-05T20:54:48Z")
> [@Undead\_King](#):
>
> It says **this app has reached its monthly user limit. Please upgrade for more.**
When you look at the usage in your team folder, what does it show? Do any of your users still access the app? Just opening the app and being signed in will count them as an active user, even if they are already signed in and happen to open the app.
> [@Undead\_King](#):
>
> So I then tried also to delete the users and delete the user data as well.
I don’t think that’s going to do much. When a user is signed in and using your app for the month, they are counted as an active user against your limits. I’m also not clear when the counts start over. It may be based on month on a free plan, but I think on paid plans is based on billing cycle. Point being, it may vary.
> [@Undead\_King](#):
>
> So then I decided okay let me try making it public
So did that allow you to gain access? I assume you had it set to Private before?
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### Author:  [@Undead\_King](https://community.glideapps.com/u/Undead_King)
#### Post date: [December 5, 2023, 9:12pm UTC](https://community.glideapps.com/t/hi-everyone-newbie-to-glide-have-a-login-issue/68389/3 "2023-12-05T21:12:27Z")
No of the users have no accessed the app since it hasn’t let them sign in , and I told them not to access it till I can get it resolved. Yes, it was private before and then I changed it to Public this is my usage from last month till Friday which was the 1st of December
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### Author:  [@Undead\_King](https://community.glideapps.com/u/Undead_King)
#### Post date: [December 6, 2023, 7:17am UTC](https://community.glideapps.com/t/hi-everyone-newbie-to-glide-have-a-login-issue/68389/4 "2023-12-06T07:17:48Z")
This is my current usage on the app as you can see there is nothing.
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [December 6, 2023, 12:36pm UTC](https://community.glideapps.com/t/hi-everyone-newbie-to-glide-have-a-login-issue/68389/5 "2023-12-06T12:36:06Z")
It shows that you are within the user limit. Do you have other apps in your team? Is that usage only for that one app or is it usage for all apps in your team folder? Do you still have problems signing in now?
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### Author:  [@Undead\_King](https://community.glideapps.com/u/Undead_King)
#### Post date: [December 6, 2023, 12:57pm UTC](https://community.glideapps.com/t/hi-everyone-newbie-to-glide-have-a-login-issue/68389/6 "2023-12-06T12:57:15Z")
This is the only app I currently have one person did try signing in I asked her but it still gives the same error code. It is my usage for all the apps that is what I selected. under usage on the dashboard.
This is the email I got from Glide 2 days ago so that’s what I don’t understand.
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### Author:  [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)
#### Post date: [December 9, 2023, 3:42pm UTC](https://community.glideapps.com/t/hi-everyone-newbie-to-glide-have-a-login-issue/68389/7 "2023-12-09T15:42:30Z")
Sorry, I just don’t have an answer for you. I’m not sure why you are seeing conflicting information.
@NoCodeAndy thoughts?
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### Author:  [@Undead\_King](https://community.glideapps.com/u/Undead_King)
#### Post date: [December 9, 2023, 4:51pm UTC](https://community.glideapps.com/t/hi-everyone-newbie-to-glide-have-a-login-issue/68389/8 "2023-12-09T16:51:10Z")
Was thinking that maybe I give it till January and carry on working on the app. Just maybe it would be fine then can try again
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### Author:  [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)
#### Post date: [December 12, 2023, 9:10pm UTC](https://community.glideapps.com/t/hi-everyone-newbie-to-glide-have-a-login-issue/68389/9 "2023-12-12T21:10:47Z")
Thanks for the tag. 🙂 I bumped this over to the team; the discrepancy between email, app behaviour, and dashboard reporting makes me wonder if it’s a bug.
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### Author:  [@Undead\_King](https://community.glideapps.com/u/Undead_King)
#### Post date: [December 13, 2023, 5:50pm UTC](https://community.glideapps.com/t/hi-everyone-newbie-to-glide-have-a-login-issue/68389/10 "2023-12-13T17:50:33Z")
Should i provide anything and stop further development for now?