# HELP! Users can't sign in without Gmail! **URL:** \ **Category:** Ask for Help\ **Created:** [April 2, 2023, 12:12pm UTC](https://community.glideapps.com/t/help-users-cant-sign-in-without-gmail/60031 "2023-04-02T12:12:33Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Dr\_Renee\_Volny\_Darko](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dr_renee_volny_darko/32/4492_2.png) [@Dr\_Renee\_Volny\_Darko](https://community.glideapps.com/u/Dr_Renee_Volny_Darko)\ **Post date:** [April 2, 2023, 12:12pm UTC](https://community.glideapps.com/t/help-users-cant-sign-in-without-gmail/60031/1 "2023-04-02T12:12:33Z")
Hi everyone! Anyone else having an issue with users not being able to sign in unless they have a Gmail account. My user has aol. She can’t sign in since last night. I tried with an old yahoo acct that I have same thing. Only Gmail sign in is working. Settings for Privacy: My app is public. Optional sign-in. Anyone can sign-in. Any help would be appreciated! ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [April 2, 2023, 12:15pm UTC](https://community.glideapps.com/t/help-users-cant-sign-in-without-gmail/60031/2 "2023-04-02T12:15:32Z")
I just tested with one of my Apps. The PIN was received within seconds, and sign in was successful. Are your users getting any sort of error message after they attempt to sign in? ---
**Author:** ![Dr\_Renee\_Volny\_Darko](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dr_renee_volny_darko/32/4492_2.png) [@Dr\_Renee\_Volny\_Darko](https://community.glideapps.com/u/Dr_Renee_Volny_Darko)\ **Post date:** [April 2, 2023, 12:40pm UTC](https://community.glideapps.com/t/help-users-cant-sign-in-without-gmail/60031/3 "2023-04-02T12:40:27Z")
Thanks for responding! No error. Just no pin being sent. And I don’t see the sign in attempt on the back end of the app, either. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [April 2, 2023, 12:46pm UTC](https://community.glideapps.com/t/help-users-cant-sign-in-without-gmail/60031/4 "2023-04-02T12:46:07Z")
So the PIN code is not being received? When that happens, it’s usually either a problem with the email provider, or the emails are getting caught in spam filters. ---
**Author:** ![Dr\_Renee\_Volny\_Darko](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dr_renee_volny_darko/32/4492_2.png) [@Dr\_Renee\_Volny\_Darko](https://community.glideapps.com/u/Dr_Renee_Volny_Darko)\ **Post date:** [April 2, 2023, 12:57pm UTC](https://community.glideapps.com/t/help-users-cant-sign-in-without-gmail/60031/5 "2023-04-02T12:57:48Z")
Tried with both aol and yahoo. Not in spam or trash. The spreadsheet doesn’t reflect that the email was even input. ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [April 2, 2023, 1:01pm UTC](https://community.glideapps.com/t/help-users-cant-sign-in-without-gmail/60031/6 "2023-04-02T13:01:39Z")
I assume that you’re referring to the App: Logins sheet, yes? You won’t see anything in that unless the user successfully signs in, and if they aren’t receiving the PIN then that obviously isn’t happening. I’m sorry, I don’t have anything else to suggest. Are you on a plan that is entitled to Glide Support? If yes, you could try submitting a support ticket. ---
**Author:** ![Dr\_Renee\_Volny\_Darko](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dr_renee_volny_darko/32/4492_2.png) [@Dr\_Renee\_Volny\_Darko](https://community.glideapps.com/u/Dr_Renee_Volny_Darko)\ **Post date:** [April 2, 2023, 1:04pm UTC](https://community.glideapps.com/t/help-users-cant-sign-in-without-gmail/60031/7 "2023-04-02T13:04:44Z")
Yes, the App: Logins. Ok… Thanks for trying! ---
**Author:** ![Dr\_Renee\_Volny\_Darko](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/dr_renee_volny_darko/32/4492_2.png) [@Dr\_Renee\_Volny\_Darko](https://community.glideapps.com/u/Dr_Renee_Volny_Darko)\ **Post date:** [April 2, 2023, 3:58pm UTC](https://community.glideapps.com/t/help-users-cant-sign-in-without-gmail/60031/8 "2023-04-02T15:58:16Z")
@JackVaughan Any suggestions? I tried on Gmail and Hotmail. It works for those 2. But aol and Yahoo are a bust! I did open up a support ticket, but I figured I’d try my luck in the community as well. ---
**Author:** ![JackVaughan](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jackvaughan/32/49023_2.png) [@JackVaughan](https://community.glideapps.com/u/JackVaughan)\ **Post date:** [April 3, 2023, 4:38pm UTC](https://community.glideapps.com/t/help-users-cant-sign-in-without-gmail/60031/9 "2023-04-03T16:38:02Z")
Hey @Dr_Renee_Volny_Darko - sorry you’re experiencing this. I don’t have the context on this as much as support - as they work more closely with engineering. If you don’t get a response - feel free to ping me here again and i’ll follow up for you. ---
**Author:** ![Jason](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason/32/14_2.png) [@Jason](https://community.glideapps.com/u/Jason)\ **Post date:** [April 3, 2023, 6:57pm UTC](https://community.glideapps.com/t/help-users-cant-sign-in-without-gmail/60031/10 "2023-04-03T18:57:48Z")
Hi @Dr_Renee_Volny_Darko Please send the email addresses in question to [support@glideapps.com](mailto:support@glideapps.com) along with a brief description of what is wrong (no pins received). 9 times out of 10 we can look into our email provider and see what happened, usually it either is reported as received in which case the user needs to talk to their email provider or more often there is block list hitting due to an app name or something like that. Either way we always do our best to help, but the reality is email deliverability is not perfect because spam filters are often overly broad and many many things can trigger them. Spammers are why nobody can have nice things 😛 Cheers, Jason ---
**Author:** ![Yasin\_Hassanien](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/yasin_hassanien/32/9042_2.png) [@Yasin\_Hassanien](https://community.glideapps.com/u/Yasin_Hassanien)\ **Post date:** [April 3, 2023, 8:21pm UTC](https://community.glideapps.com/t/help-users-cant-sign-in-without-gmail/60031/11 "2023-04-03T20:21:08Z")
Happened for multiple users today and they were using business emails in europe providers, it takes 9 mins to get into their inbox