# Help! No one can access my app- connection not secure? attackers? **URL:** \ **Category:** Ask for Help\ **Created:** [April 20, 2022, 1:47am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920 "2022-04-20T01:47:43Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Katelyn\_Alberts](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/katelyn_alberts/32/44421_2.png) [@Katelyn\_Alberts](https://community.glideapps.com/u/Katelyn_Alberts)\ **Post date:** [April 20, 2022, 1:47am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920/1 "2022-04-20T01:47:43Z")
Someone help! I have no idea what’s happening. No one can get into the app as of today! Do I have a virus?? ![Screenshot_20220419-212528_Chrome](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/d/d/ddf0ae9f2843e522a2c15fb499830c7ccc26a0a5.jpeg) ![20220419_125527](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/8/d/8d2373ec2e2b522caa8dc4663b2032a36c1d2ad5.jpeg) ![IMG_0763](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/8/d/8d0c59e438914b99b0c6dea6d6688a5de788215a.jpeg) ---
**Author:** ![resepsionis\_ganteng](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/resepsionis_ganteng/32/39081_2.png) [@resepsionis\_ganteng](https://community.glideapps.com/u/resepsionis_ganteng)\ **Post date:** [April 20, 2022, 1:52am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920/2 "2022-04-20T01:52:47Z")
maybe glide is having an update ---
**Author:** ![Katelyn\_Alberts](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/katelyn_alberts/32/44421_2.png) [@Katelyn\_Alberts](https://community.glideapps.com/u/Katelyn_Alberts)\ **Post date:** [April 20, 2022, 2:00am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920/3 "2022-04-20T02:00:41Z")
It’s been at least 8 hours that I’ve been aware of it, used 5 devices, and that would be a strange response for an update ---
**Author:** ![resepsionis\_ganteng](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/resepsionis_ganteng/32/39081_2.png) [@resepsionis\_ganteng](https://community.glideapps.com/u/resepsionis_ganteng)\ **Post date:** [April 20, 2022, 2:04am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920/4 "2022-04-20T02:04:03Z")
Have you tried contacting Glide? ---
**Author:** ![resepsionis\_ganteng](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/resepsionis_ganteng/32/39081_2.png) [@resepsionis\_ganteng](https://community.glideapps.com/u/resepsionis_ganteng)\ **Post date:** [April 20, 2022, 2:05am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920/5 "2022-04-20T02:05:27Z")
I don’t really know if this policy update also affects access to the app > [@new All-New Team Plans Coming Thursday, April 21st](https://community.glideapps.com/t/all-new-team-plans-coming-thursday-april-21st/40912/32): > > I hope glide can consider for business and enterprise packages. I think the data will be very large and growing. thanks for the answer ---
**Author:** ![Katelyn\_Alberts](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/katelyn_alberts/32/44421_2.png) [@Katelyn\_Alberts](https://community.glideapps.com/u/Katelyn_Alberts)\ **Post date:** [April 20, 2022, 2:07am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920/6 "2022-04-20T02:07:54Z")
I will def contact them directly if i don’t hear anything specific in the community. Thanks for the link update ---
**Author:** ![resepsionis\_ganteng](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/resepsionis_ganteng/32/39081_2.png) [@resepsionis\_ganteng](https://community.glideapps.com/u/resepsionis_ganteng)\ **Post date:** [April 20, 2022, 2:11am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920/7 "2022-04-20T02:11:02Z")
Okay, you are welcome hope it gets resolved soon ---
**Author:** ![DJP](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/djp/32/62545_2.png) [@DJP](https://community.glideapps.com/u/DJP)\ **Post date:** [April 20, 2022, 2:24am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920/8 "2022-04-20T02:24:59Z")
No, this is unrelated as none of the new team plans are live yet. I will send this to our Support team ---
**Author:** ![Jason](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason/32/14_2.png) [@Jason](https://community.glideapps.com/u/Jason)\ **Post date:** [April 20, 2022, 2:27am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920/9 "2022-04-20T02:27:58Z")
Hi Katelyn, Your DNS settings for your app are misconfigured. They should be pointing at [custom.glideapps.com](http://custom.glideapps.com) but instead are being directed to a different location serving out an invalid certificate. You need to check your DNS settings. ---
**Author:** ![Jason](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason/32/14_2.png) [@Jason](https://community.glideapps.com/u/Jason)\ **Post date:** [April 20, 2022, 2:28am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920/10 "2022-04-20T02:28:40Z")
Unfortunately this is not something Glide can configure for you, you have to configure it with your DNS provider, which is whoever you bought your domain from. ---
**Author:** ![Katelyn\_Alberts](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/katelyn_alberts/32/44421_2.png) [@Katelyn\_Alberts](https://community.glideapps.com/u/Katelyn_Alberts)\ **Post date:** [April 20, 2022, 2:32am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920/11 "2022-04-20T02:32:33Z")
I’m so confused, it was working perfectly for several months until today? Now it’s not pointing at glideapps? ---
**Author:** ![Jason](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason/32/14_2.png) [@Jason](https://community.glideapps.com/u/Jason)\ **Post date:** [April 20, 2022, 2:34am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920/12 "2022-04-20T02:34:15Z")
Either you changed the configuration, or your domain provider did. If I had to guess you or someone you work with tried to setup [short.io](http://short.io) and accidentally the configuration. ---
**Author:** ![Katelyn\_Alberts](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/katelyn_alberts/32/44421_2.png) [@Katelyn\_Alberts](https://community.glideapps.com/u/Katelyn_Alberts)\ **Post date:** [April 20, 2022, 2:35am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920/13 "2022-04-20T02:35:39Z")
whoa! I did try to set up a [short.io](http://short.io) account! so i did it wrong then - ok thank you ---
**Author:** ![system](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/system/32/53398_2.png) [@system](https://community.glideapps.com/u/system)\ **Post date:** [April 21, 2022, 2:36am UTC](https://community.glideapps.com/t/help-no-one-can-access-my-app-connection-not-secure-attackers/40920/14 "2022-04-21T02:36:35Z")
This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.