# HELP! My account got downgraded but I paid for a subscription until December 2023
**URL:** https://community.glideapps.com/t/help-my-account-got-downgraded-but-i-paid-for-a-subscription-until-december-2023/66693
**Category:** Ask for Help
**Created:** [October 2, 2023, 11:03am UTC](https://community.glideapps.com/t/help-my-account-got-downgraded-but-i-paid-for-a-subscription-until-december-2023/66693 "2023-10-02T11:03:05Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@ray\_d](https://community.glideapps.com/u/ray_d)
#### Post date: [October 2, 2023, 11:03am UTC](https://community.glideapps.com/t/help-my-account-got-downgraded-but-i-paid-for-a-subscription-until-december-2023/66693/1 "2023-10-02T11:03:05Z")
I have a grandfathered account for a glide app I made for when the subscription was still about $30/ month billed annually. I decided not to renew the subscription so I cancelled my plan thinking my plan would continue until the end of the already paid for period which was until December 2023.
I cancelled the plan in September, and the app was still working normally. Then on October 1, I got downgraded to non-paid and my app stopped working. I have paying subscribers who are no longer able to access the app, and when I try to follow the instructions for filing a support ticket, there is no option provided as it suggests in the instructions.
This is beyond frustrating. Anyone know how I can get this fixed?
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### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [October 2, 2023, 11:21am UTC](https://community.glideapps.com/t/help-my-account-got-downgraded-but-i-paid-for-a-subscription-until-december-2023/66693/2 "2023-10-02T11:21:53Z")
My suggestion would be to Open a Billing Enquiry (follow the link shown in your second screen shot).
But I suspect that you might be out of luck. Once you cancel a legacy subscription, there is usually no way back 🤷♂️
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### Author:  [@ray\_d](https://community.glideapps.com/u/ray_d)
#### Post date: [October 2, 2023, 12:06pm UTC](https://community.glideapps.com/t/help-my-account-got-downgraded-but-i-paid-for-a-subscription-until-december-2023/66693/3 "2023-10-02T12:06:04Z")
Thanks for the suggestion – I guess I didn’t think to open a billing inquiry because I was looking for technical support. I opened a billing inquiry and am hoping they respond.
I cancelled my plan, but most companies honour the remaining duration of your already paid for subscription, so that was shocking. I was planning to do a migration plan for the customers, but now this was abruptly halted.
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### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [October 2, 2023, 12:12pm UTC](https://community.glideapps.com/t/help-my-account-got-downgraded-but-i-paid-for-a-subscription-until-december-2023/66693/4 "2023-10-02T12:12:14Z")
> [@ray\_d](#):
>
> I cancelled my plan, but most companies honour the remaining duration of your already paid for subscription, so that was shocking. I was planning to do a migration plan for the customers, but now this was abruptly halted.
When you cancel a plan, Glide will usually give you a credit for any time remaining. So worst case, I would expect that support will be able to help you apply that to a new team plan.
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### Author:  [@ray\_d](https://community.glideapps.com/u/ray_d)
#### Post date: [October 2, 2023, 2:51pm UTC](https://community.glideapps.com/t/help-my-account-got-downgraded-but-i-paid-for-a-subscription-until-december-2023/66693/5 "2023-10-02T14:51:54Z")
Issue has been resolved. Thanks for your help. What solved the problem was emailing [support@glideapps.com](mailto:support@glideapps.com). They were the route that responded first.
They were able to move my app to a new Team plan, credited me the remainder of my annual subscription and gave me the same grandfathered rate for the remainder of the plan.
Much appreciated all!
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### Author:  [@system](https://community.glideapps.com/u/system)
#### Post date: [October 9, 2023, 2:52pm UTC](https://community.glideapps.com/t/help-my-account-got-downgraded-but-i-paid-for-a-subscription-until-december-2023/66693/6 "2023-10-09T14:52:11Z")
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