# Hello, use personal email to access this app

**URL:** <https://community.glideapps.com/t/hello-use-personal-email-to-access-this-app/80976>\
**Category:** Ask for Help\
**Created:** [March 26, 2025, 2:30pm UTC](https://community.glideapps.com/t/hello-use-personal-email-to-access-this-app/80976 "2025-03-26T14:30:57Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Giovanni\_Petrosino](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/giovanni_petrosino/32/17319_2.png) [@Giovanni\_Petrosino](https://community.glideapps.com/u/Giovanni_Petrosino)\
**Post date:** [March 26, 2025, 2:30pm UTC](https://community.glideapps.com/t/hello-use-personal-email-to-access-this-app/80976/1 "2025-03-26T14:30:57Z")

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Hello, since I upgraded to Maker subscription from a Legacy Started my users cannot access the app anymore, they get a message: “please use personal email to access this app”. No clue of what is happening, it always worked before. Thank you.

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [March 26, 2025, 2:33pm UTC](https://community.glideapps.com/t/hello-use-personal-email-to-access-this-app/80976/2 "2025-03-26T14:33:21Z")

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The Maker plan (and the Free plan) only allow personal users.

> **[Personal Users | Glide Docs](https://www.glideapps.com/docs/essentials/users/personal-users)**
>
> Personal and educational domains that qualify as personal app users.

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**Author:** ![MaximeBaker](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/maximebaker/32/80877_2.png) [@MaximeBaker](https://community.glideapps.com/u/MaximeBaker)\
**Post date:** [March 26, 2025, 4:02pm UTC](https://community.glideapps.com/t/hello-use-personal-email-to-access-this-app/80976/3 "2025-03-26T16:02:02Z")

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You can use the [https://personal-user-validator.glide.page/](https://personal-user-validator.glide.page/) app to know if your domain is considered free.