# Hello Glide
**URL:** https://community.glideapps.com/t/hello-glide/79852
**Category:** General
**Tags:** actions
**Created:** [February 6, 2025, 10:07pm UTC](https://community.glideapps.com/t/hello-glide/79852 "2025-02-06T22:07:22Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)
#### Post date: [February 6, 2025, 10:07pm UTC](https://community.glideapps.com/t/hello-glide/79852/1 "2025-02-06T22:07:22Z")
My Account is in free mode please help
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [February 7, 2025, 12:15am UTC](https://community.glideapps.com/t/hello-glide/79852/2 "2025-02-07T00:15:45Z")
Do you mean your account was on a paid plan before, but switched to a free plan?
If it’s the case, did your card have enough balance for the latest charge?
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### Author:  [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)
#### Post date: [February 7, 2025, 12:54am UTC](https://community.glideapps.com/t/hello-glide/79852/3 "2025-02-07T00:54:26Z")
Yes is up to date on the payments
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [February 7, 2025, 12:55am UTC](https://community.glideapps.com/t/hello-glide/79852/4 "2025-02-07T00:55:50Z")
Do you have the option to talk to support using the bubble icon on the bottom right in your builder?
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### Author:  [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)
#### Post date: [February 7, 2025, 12:56am UTC](https://community.glideapps.com/t/hello-glide/79852/5 "2025-02-07T00:56:50Z")
let me check i did see it but dont remeber where i dont see it anymore
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### Author:  [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)
#### Post date: [February 7, 2025, 12:59am UTC](https://community.glideapps.com/t/hello-glide/79852/6 "2025-02-07T00:59:41Z")
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### Author:  [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)
#### Post date: [February 7, 2025, 1:08am UTC](https://community.glideapps.com/t/hello-glide/79852/7 "2025-02-07T01:08:21Z")
this is my payment history im up to date but still shows im in the free version
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### Author:  [@advanced\_pcnet](https://community.glideapps.com/u/advanced_pcnet)
#### Post date: [February 7, 2025, 1:13am UTC](https://community.glideapps.com/t/hello-glide/79852/8 "2025-02-07T01:13:04Z")
I see a “Contact support” button but it doesnt do anything when i press it
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### Author:  [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)
#### Post date: [February 7, 2025, 1:29am UTC](https://community.glideapps.com/t/hello-glide/79852/9 "2025-02-07T01:29:25Z")
[@glide\_help](https://community.glideapps.com/groups/glide_help) Can you check this case? Thank you.
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### Author:  [@Marcel\_at\_Glide](https://community.glideapps.com/u/Marcel_at_Glide)
#### Post date: [February 7, 2025, 2:02am UTC](https://community.glideapps.com/t/hello-glide/79852/10 "2025-02-07T02:02:47Z")
Thanks @ThinhDinh. I’ll DM the user.
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### Author:  [@Marcel\_at\_Glide](https://community.glideapps.com/u/Marcel_at_Glide)
#### Post date: [February 7, 2025, 4:02pm UTC](https://community.glideapps.com/t/hello-glide/79852/11 "2025-02-07T16:02:24Z")
For future reference, this was a straightforward payment issue. Here are some key things to keep in mind about how Glide’s billing works:
1. Each invoice has two parts:
- A charge for the upcoming month of service.
- A charge for any overages from the previous month.
2. If a payment fails, you’ll receive multiple email notifications from **[stripe.com](http://stripe.com)** over several days to alert you.
3. If a full billing cycle passes without a successful payment, the subscription is automatically canceled.
4. If your subscription is canceled, any configured custom domains will be removed. After reactivating your plan, you’ll need to reconfigure your custom domains.
5. When you make a payment after cancellation, it only covers the past-due amount. To reactivate your subscription, a second payment is required for the new billing cycle.
Hope this helps clarify things! Let us know if you have any questions.